What are the responsibilities and job description for the Receptionist / Lead Setter position at Closet Factory?
Closet Factory Colorado is looking for a dynamic Receptionist/ Lead Setter. Closet Factory is a locally/family owned and operated business located in Parker, Colorado. We are excited to announce an exciting opportunity to join our Customer Service Team! If you have customer service experience and are interested in working in the design/construction industry please reply with your resume.
CLOSET FACTORY COLORADO RECEPTIONIST JOB DESCRIPTION
- Serves as the first point of contact to our clients and visitors by greeting, welcoming, and directing them appropriately
- Schedules client appointments
- Gives guided showroom tours for visitors
- Assists clients in navigating showroom and products
- Keeps showroom and reception area, clean, organized and stocked.
- Operates phone system, directs calls to appropriate personnel/ department. Screens calls accordingly..
- Sorts & distributes Mail and Deliveries. Notifies appropriate personnel.
- Responds to clients, designers, and office staff in a polite and timely manner.
- File management
- Offers administrative support as needed.
Receptionist Qualifications / Skills:
- Telephone Skills
- Verbal Communication
- Listening
- Professionalism
- Customer Focus
- Organization
- Informing Others
- Handles Pressure
Education, Experience, and Licensing Requirements:
- KCD and or CAD software experience a plus
- Familiarity with phone systems & office etiquette
- Previous experience with Microsoft Office software and Google Drive preferred
- Salesforce Experience a plus
- Experience in design or construction industry a plus
Duties:
Showroom:
- Give showroom tours to walk ins and current clients
- Assist current clients in finding finishes in showroom for final decisions
- Greet clients, vendors, visitors and direct them to appropriate personnel
- Stock client water & other supplies
- Stock, label, organize showroom samples
- Keep showroom clean and orderly
-
- clear clutter, lint, fingerprints from showroom, meeting rooms, displays, drawers, cabinets, countertops, windows, tables, and floors
- Alert Manager when showroom needs maintenance, displays are damaged, broken or when supplies are low.
Administrative:
- Schedule appointments
- Lead management in Sales Force.
- Document processing – daily filing and scanning
- Marketing material/interoffice forms
-
- Track inventory and restock all office forms and marketing material including Costco brochures.
- Alert EA when printed material needs to be ordered.
- Check office supply inventory and alert the Office Manager if needed.
- Assist EA in setting up for events and meetings
- Maintain meeting room schedules
- Display signage for rooms reserved, meeting, holidays etc.
- Schedule design consultations for clients who walk-in without an appointment.
- Prepare & ship packages to be mailed and schedule pick up if necessary
Other projects: Assist Customer Service Department, EA, Managers, Executives and Designers with administrative projects as needed.
Benefits:
Full Time
Monday – Friday, 8 am to 5 pm
$18-$22 per hour DOE
Health Insurance
401k
Paid Holidays
Salary : $18 - $22
