What are the responsibilities and job description for the Design Specialist position at ClosetMaid LLC?
Job Description
Job Description
WHY JOIN THE AMES COMPANIES
We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan.
WHO WE ARE
The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich history of American manufacturing. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have helped build America, for more than two hundred years. AMES products have built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, dug for gold, gone on expeditions to Antarctica, carved Mount Rushmore, and installed the Statue of Liberty. And just like America, we are still working every day to build the next great wonder.
Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities.
Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper®
We are a business unit of Griffon Corporation (NYSE : GFF)
WHO YOU ARE
As the Design Specialist, you will demonstrate a high level of customer service while working with our customers to collaborate and design home organization projects in a timely and professional manner. You will have an eye for spatial, utility, and color scheme design visualization, with excellent product knowledge. Experience and skill in designing ClosetMaid products is a plus. Must be a great communicator who can interact with clients, design closet systems, present ideas, and close the sale. We are focused on exceptional customer service and attention to detail.
WHERE YOU WILL WORK
Hybrid role with 8 : 00AM – 5 : 00PM scheduled hours, working from home Monday and Friday, and at our Ocala, Florida site Tuesday – Thursday.
Our ClosetMaid world headquarters in Ocala is a 600,000 sq. ft. manufacturing and office facility.
We will provide all the equipment needed to be successful in your job.
WHAT YOU WILL DO
- Provide after and after-sales support to consumers via phone and email.
- Before Sales Support – Product, Pricing, Design, and ‘Where to Buy’ information.
- Ask open-ended questions about customer’s projects to determine their needs.
- Provide aesthetic and efficient creative design suggestions based on information provided by the Customer.
- Provide exceptional customer service through active listening.
- Recommend the proper parts and quantities needed for installation.
- Utilize resources to walk through customers with their design solutions.
- Provide accurate and complete drawings for job requests made by Architects, Designers, Builders, and Contractors for bid submittals.
- Prepare quotation on Material and Labor, based on Dealer / Installer’s pricing scheme.
- Assist Builders in creating upgrade solutions by creating builder books based on their requirements.
- Log and update customer information gathered during consultations and follow up into the central information system.
- Escalate problems that are unable to be resolved on the spot through proper channels.
- Prepare status reports, including activity, closings, follow-up, and adherence to goals.
- Establish and maintain a positive relationship with current and potential clients.
- Perform follow-up communication activities via phone, email, and chat.
REQUIREMENTS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen, type and use a mouse. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK AUTHORIZATION
The Ames Companies will only employ those who are legally authorized to work in the United States.
EQUAL OPPORTUNITY EMPLOYER
The AMES Companies, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by contacting Human Resources at 1-352-401-6135 or by sending an email to recruiting@ames.com to make appropriate arrangements.
