Customer Service Representative

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service.

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience that fosters loyalty and satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment.

Duties

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer understanding.
• Analyze customer needs and recommend appropriate solutions to improve satisfaction.
• Handle complaints and resolve issues effectively while maintaining a positive attitude.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with other departments to ensure seamless client services.
• Uphold company standards for phone etiquette and professionalism during all interactions.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.

Qualifications

• Previous experience in customer service or call center environments is preferred.
• Strong sales skills with the ability to analyze customer needs effectively.
• Proficiency in English; multilingual abilities are a plus.
• Excellent phone etiquette and communication skills.
• Strong organizational skills with attention to detail.
• Ability to work independently as well as part of a team.
• Proficient in office software applications; familiarity with CRM systems is advantageous.
• A positive attitude and willingness to learn are essential for success in this role.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• No nights

Ability to Commute:

• Charlotte, NC 28273 (Required)

Ability to Relocate:

• Charlotte, NC 28273: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18