What are the responsibilities and job description for the Installation Manager position at Closets By Design?
Come experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our Industry and soar with the support of a great team! We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closets By Design, Inc.the place for you! Closets By Design, Inc., the industry leading manufacturer of fine quality custom closets, garage systems, home offices, and organizing storage needs seeks a qualified Installation Manager to lead installation personnel and provide support to insure a high percentage of job completions. The installation Manager will drive client satisfaction through high quality installations, superior communication, and tenacious follow through. Key Responsibilities
- Provides daily support to installation personnel
- Schedules jobs and services in an effort to maximize install value potential
- Provides training, coaching, counseling and encouragement to installation team
- Leadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locations
- Manages all aspects of installation department including managing and leading installers and installer assistants (helpers)
- Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.
- Schedules and manages each installation and service project from start to finish
- Interacts with customers, designers and the production department
- Places a high emphases on a high level of customer service and accounts receivables
- Travels occasionally off-site to perform client surveys
- Communicates management directives to field staff to ensure compliance
- Follows up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction Qualifications (Knowledge / Skills / Abilities / Experience)
- 3-5 years experience in a consumer installation environment is highly desired
- Minimum of two years supervisory experience
- Excellent conflict resolution skills
- Skillful management ability to manage and develop people
- Ability to communicate with staff at all levels of the organization
- Must be able to demonstrate superior customer service skills from prior work experiences
- Exceptional organizational, analytical, interpersonal and written / oral communication skills
- Ability to manage staff, responsibilities and priorities in a fast paced environment Benefits / Perks We believe every employee should be recognized and rewarded fairly for a job well done! We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees. Our employee benefits package includes the following : Medical Dental Vision 401(k) Retirement Paid Vacation Time Paid Holidays Life Insurance Why work here? Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product! Job Type : Full-time
