Junior IT Support Specialist

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 80 employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

Job Summary

We are seeking a motivated and detail-oriented Junior IT Support Specialist to join our growing team. The ideal candidate will provide technical assistance to our employees, troubleshoot hardware and software issues, and contribute to maintaining a secure and efficient IT environment. This role is a fantastic opportunity to join a growing startup in Austin.

Responsibilities

• Provide first-level technical support to employees via phone, email, and in person, addressing hardware, software, and network-related issues.
• Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
• Assist with the setup and configuration of new workstations and equipment.
• Maintain inventory of IT assets and software licenses.
• Manage user accounts and access permissions in various systems (e.g., Google, Atlassian).
• Document IT issues and resolutions in a knowledge base or ticketing system.
• Provide support for video conferencing and other collaboration tools.
  
  

Required Qualifications

• Experience with SOC 2 compliance. Associate's degree in Information Technology, Computer Science, or a related field (or equivalent relevant experience).
• Basic understanding of computer hardware, software (Windows and macOS), and networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Google Suite, Microsoft Office Suite and other common business applications.
• Experience with user account management and basic security principles.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  
  

Preferred Qualifications

• Familiarity with ticketing systems and documentation practices
• Awareness of security best practices and vulnerability management.
• Familiarity with cloud-based services (e.g., Google Workspace, Microsoft 365).
• Basic knowledge of cloud technologies, particularly AWS.
• Basic scripting skills
  
  

Closinglock Values

• Build Customers for Life
• Work with a Purpose
• Communicate with Candor
• Lead with Humility
  
  

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

• Work-life balance
• Competitive Salary
• Equity compensation
• Medical, Dental, and Vision Insurance
• Unlimited PTO
• 401k Match (up to 50%)
• Maternity/paternity leave
• Monthly team get-togethers (Lunches, social events, sports outings, etc)
  
  

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.