What are the responsibilities and job description for the Retail Store CSR - Customer Care position at Clothesline Cleaners?
Benefits:
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Role Overview:
Clothesline Cleaners seeks a proficient Retail Store Client Care Advisor (Store CSR/CCA). As a Store CCA, you will act as the bridge between our department managers, route drivers, office staff, and our customers, ensuring smooth communication. This role involves greeting and assisting customers, handling inquiries, processing transactions in our POS system, and maintaining the overall organization and cleanliness of our stores.
Key Responsibilities:
- Handle incoming and outgoing customer communications, both in-person and over the phone. Ensure each interaction reinforces our reputation for outstanding customer service.
- Collecting or retrieving their items or setting up new customers in the computer system and suggesting different programs that would best suit the customers' needs.
- Inspect the clothing for stains, holes or items left in pockets. Then separate them for the proper cleaning as well as imputing the item information into the customer's profile to ensure that the customer gets a flawless experience.
- Be able to open and close the stores daily.
- Providing information about current promotions, sales, and store policies to customers.
- Communicating any customer feedback, concerns, or issues to the store manager or relevant department for resolution.
- Upselling and cross-selling additional services to enhance the customer's service experience and increase sales.
- Receive incoming customer orders and meticulously inventory, tag, mark, and classify all garments for cleaning. This process requires a thorough understanding of fabrics and contemporary fashion.
- Work closely with department managers, route drivers, and office staff, serving as the primary point of contact to address customer inquiries, concerns, or feedback.
- Demonstrate an eagerness to familiarize yourself with our industry's intricacies, absorbing new information and processes through on-the-job training.
- Record Keeping: Utilize basic computer functions to maintain updated and accurate customer records.
- Customer Service: Maintain a positive and professional demeanor while interacting with customers. Understand their needs and address any concerns they might have.
Qualifications:
- Experience: Minimum of one year in a customer service role. For Mark-In operations, at least 6 months of experience as a presser/finisher or a minimum of two years in clothing retail.
- Education & Skills: High school diploma or equivalent. Must have a knowledge of fabrics and fashion trends.
- Attributes: Strong interpersonal skills, an ability to work under pressure, and a commitment to continuous learning.
- Physical Requirements: Ability lift 25 pounds.
- Must be able to commute to work in the Boise and Meridian area. Will work in retail stores.
- Able to work flexibly at our three retail locations.
- Able to work on your feet for multiple hours at a given time.
Compensation & Benefits:
- Competitive Pay: Earnings commensurate with experience and skills.
- Appleton Clinic Benefit: Supplemental medical benefits for employees and their dependents at Appleton Clinic. This encompasses unlimited doctor visits, well-woman exams, EKG monitoring, over 250 free generic medications, and basic lab work.
- Other Benefits: Free Basic & Accidental Life Insurance for all employees who work 30 hours/wk, dental and vision insurance for all employees who work 30 hours/wk.
- Employee Discounts: Enjoy discounts on our services.
- Paid Time Off: Rest and recuperate with our generous PTO offerings.
- Growth Opportunities: Potential for advancement within the company based on performance.
- Working Hours: Monday through Friday, typically starting between 7:00am and 9:00am and concluding between 5:00pm and 7:00pm. Weekend shifts are possible. Some shifts are less than 8AM-5PM.
Salary : $16 - $18
