What are the responsibilities and job description for the Front Desk Receptionist position at Cloud 9 Salon and Day Spa?
Salon Front Desk Receptionist - Join Our Team!
We are looking for a warm, dedicated, and professional Front Desk Receptionist to be the face of our salon. This role is key to providing exceptional customer service and ensuring the smooth flow of daily operations at the front desk. The ideal candidate will have excellent organizational skills, a friendly and welcoming demeanor, and the ability to multitask in a fast-paced, client-focused environment. As the first point of contact for clients and visitors, you will play a vital role in creating a luxurious and relaxing experience from the moment they walk in.
Responsibilities:
- Greet and assist clients with a friendly, approachable, and professional attitude, making them feel welcome and valued from the moment they arrive.
- Manage phone calls with excellent phone etiquette, schedule appointments, and address client inquiries efficiently.
- Accurately maintain client records and input data, ensuring our systems are always up-to-date.
- Efficiently schedule appointments, balancing staff availability and client preferences to ensure smooth salon operations.
- Provide top-notch customer service by promptly resolving client questions, concerns, or requests.
- Keep the front desk area tidy, organized, and inviting, reflecting the high standards of our salon.
- Help with processing payments and handling transactions, ensuring a smooth checkout experience.
- Collaborate with stylists and team members to ensure all appointments are confirmed, and that client needs are met seamlessly.
Requirements:
- Strong communication skills, with an ability to interact with clients in a warm and professional manner.
- Proficiency in scheduling software and phone systems; experience with salon-specific software is a bonus.
- Exceptional organizational skills with the ability to prioritize tasks and manage time effectively.
- A passion for delivering excellent customer service and a commitment to enhancing each client’s experience.
- Positive attitude, flexibility, and the ability to thrive in a dynamic, fast-paced environment.
- Experience in beauty or wellness-related fields is a plus.
Why Join Us? By becoming part of our team, you’ll help create an unforgettable experience for our clients while working in a vibrant and creative environment. We value each team member’s contributions and are committed to fostering a positive, supportive workplace. If you’re enthusiastic about the beauty industry and ready to make a real impact on our salon’s success, we’d love to meet you!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $13 - $16