What are the responsibilities and job description for the Customer Service Representative position at Cloud 9 Vapor?
About Us:
At Cloud 9, customer service is more than a role—it's our top priority and the heart of everything we do. We've cultivated a work environment that is both professional and enjoyable, where our team is supported, valued, and empowered to grow. We believe that exceptional service begins with a strong team and a positive workplace culture.
Position Overview:
We’re looking for a personable, driven, and professional Customer Service Representative to join our team. This role is perfect for someone who thrives on building meaningful relationships, enjoys one-on-one interactions, and takes pride in helping customers find the best solutions in an organic, no-pressure way.
Key Responsibilities:
· Greet customers warmly and provide an outstanding first impression
· Assist customers in finding the right products based on their individual needs
· Maintain an approachable and helpful presence on the sales floor
· Deliver the signature Cloud 9 Experience with professionalism and enthusiasm
· Foster trust and long-term relationships with customers through honest, knowledgeable, and friendly service
· Collaborate with team members to uphold store presentation and service standards
· Remain informed about new products, promotions, and company updates
What We're Looking For:
· Strong interpersonal and communication skills
· A passion for helping others and solving problems
· Ability to create genuine connections with both customers and team members
· A positive attitude and a team-first mindset
· Professional appearance and conduct
· Previous customer service or sales experience is a plus, but not required
Why You'll Love Working at Cloud 9:
· A positive, inclusive, and supportive team environment
· Ongoing opportunities for growth and advancement
· A workplace culture that values people over pressure
· Competitive pay and flexible scheduling
If you're someone who takes pride in delivering excellent customer experiences and thrives in a people-focused environment, we’d love to meet you.
Apply today and see why everyone feels a little better at Cloud 9.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 37.25 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $12 - $15
