Demo

Support Analyst (BSC 3)

Cloud Analytics Technologies LLC
San Francisco, CA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/12/2025

Local Candidates Preferred. Non-local candidates must be willing to pay for your own interview travel expenses and relocation costs.

Job Description

Role : Support Analyst (BSC 3)

Duration : 12 months

Description :

Word, Advanced PC Skills (Excel, MS Outlook, SharePoint)

REQUIRED SKILLS : Bachelor's degree or equivalent plus 2 years work experience on a project team, ideally with a financial institution.

  • Self-starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
  • Strong verbal and written communications skills, strong analytical skills, and understand data.
  • Comfortable working with and training internal customers, call centers, and technical teams.
  • Understand and interpret requirements while researching issues to provide resolutions to users.
  • Must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast-paced, agile development environment.

Primary Responsibilities :

  • Provide first and second level user support for a customer due diligence tool.
  • Manage and resolve all issues escalated by users and first level support in a timely manner.
  • Communicate with the user community to understand and resolve issues.
  • Monitor shared e-mail inbox and ticket escalations.
  • Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience.
  • Understand use cases / stories and related business requirements.
  • Analyze trends and produce management reports.
  • Assist in the development of training materials for end users, support call centers, etc.
  • DESIRED SKILLS :

  • Prior call center or user support experience.
  • Familiarity with HP Quality Center or Application Lifecycle Management.
  • Ability to read, understand, and update business requirements.
  • Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team.
  • Equal Opportunity Employer

    Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability and veterans, (M / F / D / V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

    J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Support Analyst (BSC 3)?

    Sign up to receive alerts about other jobs on the Support Analyst (BSC 3) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $118,925 - $156,720
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Cloud Analytics Technologies LLC

    Cloud Analytics Technologies LLC
    Hired Organization Address Minneapolis, MN Full Time
    Work Authorization : US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD, TN Visa, E-3 Visa Please double check you ha...
    Cloud Analytics Technologies LLC
    Hired Organization Address Charlotte, NC Full Time
    Work Authorization : US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD, TN Visa Scroll down the page to see all asso...
    Cloud Analytics Technologies LLC
    Hired Organization Address Dallas, TX Full Time
    SAP CA (Cross Application Components) - SAP Information Lifecycle Management SAP Archiving and data management MANDATORY...
    Cloud Analytics Technologies LLC
    Hired Organization Address San Francisco, CA Full Time
    Work Authorization : US Citizen, Green Card, H-1B, GC-EAD, H4-EAD, OPT-EAD, L2-EAD, TN Visa, E-3 Visa, CPTPreferred Empl...

    Not the job you're looking for? Here are some other Support Analyst (BSC 3) jobs in the San Francisco, CA area that may be a better fit.

    Legal Counsel

    Financial Analyst, San Francisco, CA

    Financial Analyst - Decision Support

    University of California - San Francisco, Brisbane, CA

    AI Assistant is available now!

    Feel free to start your new journey!