Call Center Representative (Chinese)

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

Overview:
We are seeking a CDPAP Consumer Support Representative to work with our client. The CDPAP Consumer Support Representative will respond to inbound and outbound inquiries, perform administrative tasks, and provide exceptional service to individuals, including persons with disabilities. This role requires strong communication skills, attention to detail, and a commitment to maintaining accurate documentation. The candidate must be bilingual in Chinese.

Duties: 

• Responds to inbound/outbound call inquiries.
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
• Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
• Performs support ticket transaction resolution tasks and administrative functions.
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
• Responsible for maintaining adequate records/documentation for audit and internal control purposes.
• Routes mail, email, and other administrative support duties as assigned.
• Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

Mandatory Qualifications:

• High school degree or equivalent required.
• 6-month call center experience preferred; or 1 year of customer service.
• Bilingual in Chinese.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Expected to have excellent verbal, written communication, and troubleshooting skills.
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to troubleshoot.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.

Preferred Qualifications

• Knowledge of Microsoft Windows, Excel and Word preferred.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Shift:

• Day shift

Work Location: Remote

Salary : $20 - $24