QA Engineer

The Quality Manager also ensures high-quality software delivery by leading the State testing team responsible for planning, implementing, and automating quality assurance testing. Therefore, the development of all User Acceptance materials, and the execution of UAT that meets DHHS, State and Federal requirements, are included in the scope of this role.

Responsibilities include collaborating with the vendor on the development of test plans, test cases, test automation, and reporting results. Experience with testing automation is a strong advantage for a candidate.

Continual Improvement:

This role is responsible for performing as the primary interface with a third-party auditing organization and/ Independent Verification and Validation (IV&V) team. The incumbent is expected to coordinate closely with IV&V and/ any internal auditing functions to:

Proactively identify areas of improvement

Generate solutions to improve quality, partnering with team members across the organization, as well as IV&V

Identify owners and accountability to implement the generated solutions

Track implementation of the solutions, and the generated improvements

This role is also responsible for identifying vendor and vendor solution performance trends, aggregating and analyzing performance data, and recommending methods for improving design, processes, and delivery quality. This will include monitoring, identifying, and analyzing performance data in order to provide constructive feedback, maintain high-service levels, and increase production system efficiency.

Other Areas:

This role involves supervision, organizing and directing work. This includes providing directions on work activities in accordance with organization goals; monitoring the work of team members to ensure timely, cost-effective completion of work; identifying required skill sets by role and development of a skills list for the team; creating and maintaining a resource plan that forecasts and plans resource needs for the testing team and communicating the resource plan to management. The incumbent is also expected to provide the team with constructive feedback; developing and fostering an effective team; and encouraging leadership and professional growth in team members as appropriate. This also includes supervising and evaluating subordinate staff; motivating team members and facilitating team meetings, identifying and analyzing problems, plans, tasks, and solutions; and ensuring proper use of assets.

The ideal candidate will have excellent communication and facilitation skills. This role will include communicating with vendors, multiple State agencies, external agents, and a very large stakeholder community, in addition to the project team. These communications will include presentations to large and executive audiences. Given the technical expertise required for this role, the ideal candidate is exceptionally well versed at translating technical jargon to terms comfortable with different audiences and understanding, in advance, what communication approach will best match each audience.

The Sr. Quality Manager will have expert level skills in developing and maintaining documentation in MS Word, MS PowerPoint, and MS Visio or other process documentation software.

The Quality Manager will also have expert knowledge of SDLC, will ideally be familiar with ITIL and have ITIL Foundations certification, and will be Six Sigma certified.

Experience in the healthcare industry and/ the government sector is a strong advantage. This role is expected to be a Subject Matter Expert, and can work independently based on expert knowledge of best practices and experience