What are the responsibilities and job description for the System Engineer position at Cloud Bridge Solutions?
Onsite role at Boston, MA
Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
Ability to resolve problems as they arise and handle situations expeditiously.
Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
Demonstrated experience with ticketing system preferably service now.
General knowledge and experience with Developing and presenting status reports, trends, and metrics.
Ability to take notes and document all user interactions and steps taken.
Excellent communication experience with technical and non-technical staff
Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
Working knowledge of JIRA & SharePoint.
JOB REQUIREMENTS: EDUCATION AND EXPERIENCE
Bachelor’s Degree in Information Systems, Computer Science, or a closely related field
Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus
Deep knowledge and hands-on experience with Dynatrace.