What are the responsibilities and job description for the IT Support Technician position at Cloud destinations?
- Job Title: Field Tech
Location: Emeryville, CA
Duration: 12 months
Job Responsibilities:
Looking for a proactive technician to assist with help desk tickets, imaging laptops, level 2 support, and any other support issues that may occur on-site.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve IT problems in a timely manner to minimize downtime
- Set up and maintain user accounts and profiles within various systems and applications
- Imaging laptops
- New employee tech onboarding
- Troubleshooting hardware such as Lenovo Docking Stations, iPhones and apps, server issues, and laptops
- Onsite as needed but could be 3-4 days when new hardware needs to be received or there are asset updates
Required Skills:
- Proven experience as a Helpdesk Technician or similar role
- Proficiency in troubleshooting software and hardware issues.
- Microsoft applications
- Imaging laptops
- Troubleshooting IPhones/iOS apps
- Relevant certification or degree in Information Technology or a related field is a plus
- Ability to work independently and efficiently, demonstrating initiative and a proactive approach to problem-solving.
- Excellent problem-solving and communication skills.
- 3-5 years of experience as a Field tech or help desk tech
- Experience with ServiceNow
Job Type: Contract
Pay: From $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $30
