IT Support Technician

• Job Title: Field Tech

Location: Emeryville, CA

Duration: 12 months

Job Responsibilities:

Looking for a proactive technician to assist with help desk tickets, imaging laptops, level 2 support, and any other support issues that may occur on-site.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve IT problems in a timely manner to minimize downtime
• Set up and maintain user accounts and profiles within various systems and applications
• Imaging laptops
• New employee tech onboarding
• Troubleshooting hardware such as Lenovo Docking Stations, iPhones and apps, server issues, and laptops
• Onsite as needed but could be 3-4 days when new hardware needs to be received or there are asset updates

Required Skills:

• Proven experience as a Helpdesk Technician or similar role
• Proficiency in troubleshooting software and hardware issues.
• Microsoft applications
• Imaging laptops
• Troubleshooting IPhones/iOS apps
• Relevant certification or degree in Information Technology or a related field is a plus
• Ability to work independently and efficiently, demonstrating initiative and a proactive approach to problem-solving.
• Excellent problem-solving and communication skills.
• 3-5 years of experience as a Field tech or help desk tech
• Experience with ServiceNow

Job Type: Contract

Pay: From $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: On the road

Salary : $30