CRM Manager

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the "Best Damn Space Sim Ever". We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.

Cloud Imperium Games is a leading game development company known for its innovative and immersive gaming experiences. We are dedicated to creating high-quality games that captivate and engage players worldwide. Our Austin studio is a dynamic and collaborative environment where creativity and passion thrive.

Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, 1,000 employees, dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box, encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole.

For more information about life at Cloud Imperium Games, check this out - https : / / www.youtube.com / watch?v=P5YvgQ2RX_g

As a CRM Manager, you will be part of the Growth team dedicated to the day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management and related platforms at Cloud Imperium Games.

The CRM Manager plays a critical role on the Growth and Marketing teams that will directly impact player retention and significantly contribute toward the growth of revenue through the delivery of high-impact, targeted call-to-action to various consumer segments through the full customer journey. The ideal candidate is passionate about data as well as customer experience.

What do our CRM Managers do on daily basis?

• Responsible for collaborating with Growth Director and other stakeholders to strategize, define, develop, and execute high-frequency CRM campaigns that support cross-functional marketing plans and achieve business objectives.
• Implement and maintain CRM best practices, ensuring legal, data privacy, opt-in / out standards, and brand / product guidelines are met for all campaigns.
• Maintain the email / direct marketing calendars outlining campaigns across audience segments.
• Manage the CRM process for all email / direct marketing campaigns to deliver content that is timely, compliant, on-brand, and compelling.
• Partner with cross-functional teams to develop email / direct marketing content, including brand campaigns, product launches, promotions, events, brand collaborations, targeted campaigns based on customer segmentation, and triggered campaigns based on cross-channel customer behavior.
• Partner with internal and external (email vendor, analytics vendors, etc.) groups to ensure emails are executed flawlessly and measured accurately.
• Ensure all communications meet stringent quality, branding, voice, and content guidelines.
• Develop structured and ad hoc campaign reports incorporating multiple data points from email campaign, product, and website KPIs.
• Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis.
• Summarize learnings and offer insights and recommendations.
• Collaborate with Growth Director and other stakeholders to design and execute thoughtful testing strategies, proactively turning data into actionable insights that impact ROI.
• Provide mentorship and guidance to direct report(s).
• Responsibilities span the product portfolio.

What do we expect from our CRM Managers?

Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc. through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info[@]cloudimperiumgames.com with any information you may have.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!