What are the responsibilities and job description for the Customer Identity and Access Management (CIAM) Architect position at Cloud Security Services?
Cloud Security Services is currently looking for an experienced Consumer/ Customer Identity and Access Management Architect for our client. Our client requires an experienced Consumer / Customer Identity and Access Management (CIAM) Architect to develop patterns (up to 35) for lines of business to onboard to new CIAM platform (Okta/MS B2C). Candidate must have a strong background in designing CIAM architecture for large, complex CIAM environments. This is a 6-month remote project.
Responsibilities:
- Development of omni-channel (Digital, Voice, Paper) standard patterns based on leading practices
- Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
- Includes anticipated emerging digital experience trends
- Includes customer experience workflow target state
- Covers the following user groups.
- Patterns will cover the following user groups:
- Individuals (Personal Insurance customers, workers compensation claimant)
- Businesses employees (Large corporation employees, small business owners, 3rd Party participants like auto body shop, doctor's offices)
- Brokers & Agents (Large & Small independent agents)
- 3rd Party Systems accessing Travelers APIs and Self-Service portals
- Covers the following pattern categories for CIAM;
- Registration / Onboarding
- Authentication
- Authorization
- Third-party Service/API Access & Authorization
- Invitation-Based User Registration
- Multi-Branded User Registration & Authentication
- User Access Delegation
- User De-provisioning
- Helpdesk Processes
- Omnichannel Services "Overlay"
- Evaluation of current processes against the defined industry and leading practices including industry standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63; Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls.
- Development of findings and gaps based on analysis of current processes against the defined industry and leading practices.
Required Skills:
- Senior and experienced CIAM Architect (5-7 years) in creating reference and solution architecture (design pattern diagrams)
- Good understanding of CIAM
- Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OpenID and OAuth
- Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services
- Experience with App Gateways, App Proxies, Live Chat, Chat Bots, Contact Centers, IVRs and Web Portals for CIAM
- Good understanding of MFA, PAM and Risk Based Authentication
- Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
- Experience with NIST SP800-63 Digital Authentication Standard
- Ability to work across teams
Preferred Skills:
- Business outcomes mindset
- Excellent interpersonal communication skills with strong spoken and written English
- Collaborative team worker
- Flexibility to accommodate working across different time-zones
Preferred Education:
Bachelor’s in Computer Science
