What are the responsibilities and job description for the Lead Support Engineer position at Cloud Software Group, Inc.?
A company is looking for a Lead Support Engineer to provide high-level technical support and mentorship in server-related issues.Key ResponsibilitiesProvide consultation to troubleshoot and solve complex customer problems related to server and authentication issuesMentor peers and contribute to process improvements in support systems and productsManage high-severity issues and collaborate with product engineering teams to enhance customer experienceRequired QualificationsExperience with server installation, configuration, and authentication protocols (e.g., Kerberos, LDAP)Practical knowledge of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)Ability to document and analyze complex technical issues effectivelyExperience in creating self-service content for customersWillingness to be available for on-call support outside of business hours
