Senior Manager - Account Technology Strategist

About This Team:
Cloud Software Group (CSG) serves more than 100 million users around the world, helping them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete and succeed by leveraging our software franchises for and across data, automation, insight, and collaboration.

Job Description/Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a high-performing team of Account Technology Strategists, fostering a culture of innovation, collaboration, and continuous improvement.

• Strategic Customer Engagement: Serve as a trusted advisor for customers, providing expert guidance on technology roadmaps, digital transformation strategies, and solutions that meet both business and IT objectives.

• Solution Design & Execution: Collaborate with customers to design and deliver tailored technology solutions that drive business outcomes, ensuring alignment with customer needs and priorities.

• Business Development: Identify opportunities for growth within existing accounts, helping to drive customer consumption, adoption, and retention by aligning technology strategies with business goals.

• Collaboration with Sales & Product Teams: Partner with sales, engineering, and product management teams to ensure a seamless experience for customers, supporting sales efforts with technical expertise, presentations, and value proposition development.

• Customer Advocacy: Champion the customer's needs within the organization, ensuring their goals are met and expectations are exceeded, driving strong, long-term relationships.

• Innovation & Thought Leadership: Stay current with emerging trends and technologies to provide forward-thinking solutions that anticipate future customer needs and industry developments.

• Metrics & Reporting: Monitor and report on team performance, tracking key metrics such as customer satisfaction, engagement, and account growth. Develop action plans to address any challenges.

• Process Optimization: Lead the continuous improvement of processes and workflows within the ATS team to improve efficiency and effectiveness in customer engagements.

  
  Required Experience/Skills:

• Proven experience in a technology leadership role, such as Account Technology Strategist, Solutions Architect, or similar, with at least 5 years of management experience.

• Strong technical knowledge and experience in [insert relevant technology stack or industry], with the ability to translate complex technical concepts into actionable business solutions.

• Exceptional leadership and mentoring skills, with the ability to inspire and guide a team towards success.

• Strong communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels within customer organizations.

• Demonstrated ability to manage complex customer relationships, drive customer success, and identify new business opportunities.

• Ability to work cross-functionally with sales, engineering, product management, and other teams to deliver a seamless customer experience.

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).

• Proven track record in driving business growth and technology adoption within enterprise accounts.

• Optional Experiece/Skills:
• Top Secret Clearance

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at AskHR@cloud.com for assistance.