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Salesforce Business Analyst

Cloud SynApps Inc.
Virginia, VA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/15/2025

Are you ready for a new Challenge?

Join Cloud SynApps Inc. and achieve what you had dreamt of in a highly collaborative, fully transparent, and value driven environment with a single focus - Customer Delight.

About Cloud SynApps :

Cloud SynApps Inc. is a fast-growing consulting and systems integration firm focusing on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We've passionately built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals. We are one of the largest Systems integrators for OmniStudio / Vlocity (acquired by Salesforce) and have implemented these solutions for several municipal, provincial / state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest extensively in developing unique Salesforce-based solutions, assets, and accelerators, which in our experience, are required by our clients.

Cloud SynApps has received many accolades in the last few years, including.

  • Cloud SynApps is proud and honored to be on Deloitte Technology 50 in Canada and on Deloitte Technology Fast 500 across North America in 2022.
  • Ranked 43rd among the fastest-growing companies in Canada by The Globe and Mail in 2021.
  • Certified as the Best Place to Work in 2022-2023, 2021-2022, and 2020-2021.
  • Ranked 21st among fastest growing start-ups in Canada in 2020 by Canadian Business and Maclean's magazine.

Position Overview :

We are seeking an experienced Salesforce Business Analyst to join our dynamic team. The ideal candidate will possess a blend of business acumen and technical skills, with a strong understanding of Salesforce platform functionalities. As a Salesforce Business Analyst, you will collaborate with stakeholders across various departments to gather and analyze requirements, design solutions, and implement changes on the Salesforce platform to support business processes and drive organizational growth.

Key Responsibilities :

  • Gather, document, and analyse business requirements from stakeholders across different departments.
  • Translate business requirements into technical specifications and Salesforce solutions.
  • Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
  • Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
  • Conduct user training sessions and create training materials as needed.
  • Perform data analysis and data migration activities.
  • Provide ongoing support and maintenance of Salesforce applications.
  • Stay current with Salesforce releases, features, and best practices.
  • Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.
  • Requirements :

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
  • 3-7 years of experience working as a Salesforce Business Analyst.
  • Strong understanding of Salesforce platform, including Sales Cloud and Service Cloud.
  • Proven ability to gather and analyze complex business requirements.
  • Experience with Salesforce configuration and customization (e.g., workflows, process builder, validation rules).
  • Familiarity with data management and integration concepts.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
  • Experience working in an Agile environment is preferred.
  • Benefits : Cloud SynApps offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides several cost-free, self-development courses for those who wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

    We offer :

  • Competitive compensation
  • Fixed performance-based bonuses
  • Comprehensive benefits package from day one of employment
  • Primary Location : USA

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