HSIA Support Engineer

Description

ROLE SUMMARY: 

The Network Test Engineer….  This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with HSIA networking.   

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to: 

• Configure/Provision emerging/existing HSIA designs in a lab environment 

• Reproduce field scenarios in lab environment during troubleshooting/incidents 

• Provide testing support for product/CTO organizations (for products/platforms being developed) 

• Develop/maintain test plans for HSIA designs 

• Maintain lab infrastructure to support “productized” HSIA designs 

• Documentation of configuration templates for tested products 

• On-site support for Conference Services 

Qualifications

• Minimum 2-year of Network Engineering experience  

• Experience with Firewalls, Switches and Access Points (Preferably Fortigate, Aruba, Ruckus and Meraki)  

• Excellent verbal and written communication skills 

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. 

How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a @Cloud5.com domain. We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com
• If you are still unsure call 1 (877) 241-2516

• Communicate effectively (verbal, written) with internal & external customers 

• Ability to learn and use proprietary software  

• Willingness to adapt to changing environments 

• Detail oriented and highly organized 

• Ability to work individually and in a multicultural team environment 

• Great prioritization skills and the ability to multitask, while working under tight time constraints 

• Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications 

• Prior Hospitality industry experience in preferred 

• CCNA level experience, or equivalent certification. Ruckus, Aruba, Fortinet, and Linux certs are preferred 

• Expert network administration and support skills. Fluent understanding of large network implementations, network protocols, and network topologies 

• Experience in complex, structured cabling jobs that include interior/exterior installations  

• Knowledge of networking equipment from various manufacturers – Aruba, Cisco/Meraki, Ruckus, Fortinet, Cambium, Nomadix  

• Excellent networking skills and understanding of high-density Wi-Fi installations 

• Experience with standards based 802.1 p/q, 802.1w (RSTP) and 802.1s (MSTP), 802.3ad (LAG), and 802.11 networks required. 

• Excellent in troubleshooting complex problems in multi-vendor networks  

• Knowledge of IP Telephony and Network Monitoring tools is a plus 

PHYSICAL DEMANDS / REQUIREMENTS: 

Ability to sit for extended periods.  Ability to lift 30lbs repetitively as needed. 

DESCRIPTION OF WORK ENVIRONMENT: 

This position is a combination of work in the field on a customer premises and in an office environment.