Network Support Engineer

Description

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

We are seeking L4 HSIA Support Engineer, in our St Louis, MO or Remote office.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

L4 HSIA Support Engineer- this is primarily escalations support work. The L4 needs to be confident, knowledgeable, and able to drive things forward, self starter, etc. (Senior/expert/strong product and industry knowledge. Should have a consultant mindset.). The L 4will create templates for the L2s to follow. They will need strong product knowledge/expertise. 8 years of recent HSIA industry experience including a strong history of operations and implementation support.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

Key Roles and Responsibilities:

• Ensure operational readiness for all HSIA designs (emerging/existing/take-overs)
• Document HSIA designs/configurations for HSIA installation
• Support live site testing for all HSIA products
• Provide operational support for HSIA during installation/post-installation stages (including troubleshooting)
• Maintain (Upgrade/Patch/Troubleshoot) HSIA technology stack for established standard designs in accordance to vendor guidelines
• Act as the point of escalation for vendor support/troubleshooting
• Work with product/CTO teams on product design life-cycle activities.

Knowledge, Skills and Attributes:

• Fortigate Firewalls
• Watchguard Firewalls
• Aruba Switching
• Aruba Wireless
• Ruckus Wireless
• Ruckus ICX Switching
• Nomadix Hospitality Gateways
• Meraki Appliances (ie. MX, MS, MR series hardware)
• SD-WAN (Fortigate, Meraki, etc)

Qualifications

QUALIFICATIONS

• 5 years experience in a day 2 support role of HSIA.
• Seasoned work experience in a technical implementation engineering or similar role
• Seasoned experience engaging with clients and conducting presentations
• This is a REMOTE role, however the preference is the St. Louis, MO area, given client locations. There may be some infrequent asks to travel to large customer sites up to 25%, but the role is primarily remote.

Preferred Qualifications:

• Aruba Professional Certification preferred

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance