Chiropractic Assistant/Receptionist

Note: all job functions, expectations, and working hours are subject to change

Position Overview

Job Title:

Front Desk Receptionist

Job start date:

ASAP

Description:

Responsible for fostering a warm and welcoming environment while helping to manage daily operations and grow an animal chiropractic practice

Hiring Supervisor:

Dr. Clara Medalen

Location:

1689 10th St, West Linn OR, 97068

Immediate Supervisor:

Office Manager

Pay and Benefits

$19.00/hour bonuses

Possibility of salaried pay after 2 years

401(k)

Health insurance

4 weeks yearly paid time off

These are preplanned breaks for the office

2 weeks in summer and 2 weeks over the winter holidays

Potential for raises, promotions, and/or other compensation increases

Working Hours

40 hour work weeks, with weekend availability

Possibility of 40 hours for weeks with dog shows and events

Hours

Employees are expected to arrive 1 hour prior to office opening and will leave 1/2 -1 hour after the last patient (times below reflect actual start/end times)

Sunday:

8am - 12pm

1pm - 6pm

Monday:

8am - 12pm

1pm - 6pm

Tuesday:

9am - 1pm

2pm - 7pm

Wednesday:

9am - 1pm

2pm - 7pm

Thursday (training / cleaning day; office closed):

9am - Variable

Dog Shows & Other Events (dates variable; hours/days subject to change)

Friday:

8am - 12pm

1pm - 4pm

Saturday:

8am - 12pm

1pm - 4pm

Position Requirements and Qualifications

Educational Requirements:

High School Diploma or equivalent

Years of Experience:

2 years in front-desk/reception preferred but not required

2 years in chiropractic or veterinary preferred but not required

Qualifications:

Must love all animals, however, know that each animal has their own boundaries that must be respected

Strong communication skills

Process/procedure oriented

Emotional intelligence when working with people of all backgrounds and views on animal ownership

Ability to remain calm under pressure or a busy schedule

Ethical, with a responsible and reliable work ethic

Strong time management skills with a strong track record of showing up to work as scheduled, and on-time

Preferred Qualifications:

Animal communication skills

No allergies to dander

Proficient with technology/computers

On The Job Training

• Fear Free Certification
• Chiropractic Education Training
• Emotional Intelligence Training

Key Responsibilities

Patient check in/out

Monitoring communications

Reception and scheduling of patients

Sales and Marketing

Billing and Audits

New patient intake

Patient education

Office tours and patient flow

Provide input on a wide variety of issues, and collaborate with teammates where necessary

Maintain, organize, and contribute to office knowledge database

Social media management

Community outreach events

Manage patient files

Position Expectations

Employees are expected to be professional and welcoming at all times to all people. Even though we work with animals, you must be able to communicate with people in a compassionate and thoughtful way

An exceptional problem solver with the ability to act on your feet and make critical decisions without heavy coaching, as well as identify potential roadblocks in advance and propose tangible solutions

Must complete 90-day review period before being accepted as a regular employee with full benefits. Cloudberry Lane reserves the right to terminate employment for any reason during this period

Those that will thrive most in this job are people who are service orientated and remain positive under pressure or in a fast paced environment with the ability to multitask

Must be willing and eager to continuously learn new skills and knowledge which would help the practice grow

Ability to attend regular performance reviews, and appropriately receive constructive criticism

Must be willing and able to help keep the office clean and do weekly/monthly deep cleaning

Ability to stay focused and on task, while minimizing off-topic conversation

Ability to self-manage where appropriate

Ability to think of innovative solutions to long standing challenges

Ability to leave personal matters until outside of work hours

Office Culture

• Education - we believe that knowledge should be free to those who seek it. We are here to fill the gap between the medical industry and true pet health care by providing tools and resources to our pet owners to better their pet's quality of life. We explore all possibilities in health and do not discount the experiences and observations of our pet owners.
• Community - "it takes a village" does not just apply to children but to our fur babies as well. We are a team working with our pet owners and their other pet health providers to provide longevity and joy to the animals we come in contact with.
• Ownership - we take responsibility for our actions and the results that come from them. We celebrate our wins and discuss our short falls so that we can grow. This is vital for the work we do because the way an animal behaves in our care comes down to our own behavior from the second that animal walks in our door until they leave. We do not believe in the luxury of being nervous around an animal, this breeds fear and insecurity.
• Kindness - we are an inclusive safe space for all people and animals. We treat ourselves and others with compassion, allowing ourselves to be true to who we are, while not stepping on the rights of those around us. No person or animal will ever be shown disrespect or have a grudge harbored against them, this includes our selves and our teammates.
• Systems - we strive to be efficient and methodical in all that we do. Consistency is the key to providing a positive experience to every animal and human that walks in our doors. Every pet and their owner deserve a VIP experience that is consistent across phone calls, email, text and in person interactions.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 – 48 per week

Benefits:

• 401(k)
• 401(k) matching
• Free health screenings
• Free parking
• Health insurance
• On-the-job training
• Paid time off

Schedule:

• Day shift
• Every weekend

Work Location: In person

Salary : $19