Patient Coordinator/Receptionist

Overview
We are seeking a dedicated and detail-oriented Patient Coordinator to join our concierge Primary Care practice. The ideal candidate will play a crucial role in ensuring a patient care experience like no where else in town. Smooth, efficient, warm, and inviting, from the moment they enter our facility. This position requires strong organizational skills, excellent customer service abilities, and familiarity with medical office operations. Bilingual candidates are highly encouraged to apply, as effective communication with diverse patient populations is essential. As a small but quickly growing practice our team members do a little bit of everything, an ideal candidate would be interested in learning all aspects of the practice and patient care, offering to jump in when needed and in the best case scenario; without being asked. We are looking for someone who is able to problem solve, take initiative and work collaboratively.

Responsibilities

• Manage patient scheduling and appointments to optimize office flow and minimize wait times.
• Serve as the first point of contact for patients, providing exceptional customer service and addressing, even preempting inquiries or concerns.
• Maintain accurate medical records, ensuring compliance with privacy regulations and proper documentation practices.
• Ensure that patient insurance information is current, verified and documented.
• Coordinate communication between patients, healthcare providers, and insurance companies to facilitate care delivery.
• Support office management tasks, including referral follow up, patient communication and call backs, filing documents in patient charts digitally and maintaining office calm :)
• Ensure a clean and welcoming environment for patients by adhering to health and safety protocols.

Experience

• Strong organizational skills with attention to detail to manage multiple tasks effectively in a fast-paced environment.
• Previous experience as a medical receptionist or in a similar role within a hospital or healthcare setting is preferred.
• Proficiency in medical scheduling software and electronic health records (EHR) systems is advantageous. Our office uses Elation, it's alright if you've never done this part before, we can teach you.
• Strong understanding of medical terminology and insurance processes is beneficial.
• Exceptional customer service skills with the ability to handle sensitive situations with empathy and professionalism.
• Bilingual abilities are a plus, enhancing communication with diverse patient populations.

Join our team as a Patient Coordinator where you can make a meaningful impact on patient care while advancing your career in the healthcare field! This role has the potential to be so much more than what is posted here, I can promise you that this medical practice is like nowhere else you have worked, we are truly striving to give our patients a 5-star experience that separates us from everyone else.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Retirement plan
• Uniform allowance
• Vision insurance
• Wellness program

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing and able to meet the physical requirements of this position (including but not limited to): standing for long periods of time (though a chair is provided), working at a desk for approx 8 hours, walking patients 50 yards to nextdoor office, able to lift up to 25lb if needed?

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)

Ability to Commute:

• Santa Fe, NM 87505 (Required)

Ability to Relocate:

• Santa Fe, NM 87505: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25