What are the responsibilities and job description for the Field Support Analyst position at CloudFirst Technology Solutions, Inc.?
We are seeking a Field Support Analysts to support and maintain our network infrastructure while providing technical support. This role involves network administration, end-user support, and cloud-based technology with a focus on Office 365.
Responsibilities:
- Install, configure, and maintain network hardware and software.
- Monitor and troubleshoot network and performance issues.
- Provide desktop support, including troubleshooting and resolving hardware/software problems.
- Set up and troubleshoot printers and other peripherals.
- Assist with Windows server installation and configuration.
- Support PCs, printers, phones, and conference room equipment.
- Provide onsite and remote assistance for technology deployment.
- Handle field service calls and customer requests.
- Document network and support activities.
- Escalate complex issues as needed.
- Work with cloud-based technologies, particularly Microsoft Azure, and customize them to improve business security and efficiency.
Qualifications:
- Associate's degree in IT, Computer Science, or related field or compensating experience
- 3-5 years of experience in network administration or IT support.
- Good knowledge of networking concepts and hardware.
- Experience with desktop support, printer troubleshooting, and cloud technologies.
- Familiarity with emerging technologies, platforms, and applications, especially Cloud and AI.
- Strong problem-solving skills and good communication.
Join our team as a Field Support Analysts where your expertise will contribute significantly to enhancing user experiences through effective IT support.
Interested applicant please apply in the below link: https://cloudfirst.bamboohr.com/careers/82?source=aWQ9MTg=
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Schedule:
- Monday to Friday
- On call
Application Question(s):
- Please share your expected salary per hour.
- Work will be based at home but is expected to include visits to client sites up to 2-3 days per week. Please confirm if you are amenable to this arrangement.
- Are you located in New York City? If Yes, Where?
Ability to Commute:
- Brooklyn, NY 11201 (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: Hybrid remote in Brooklyn, NY 11201
Salary : $25 - $30
