CloudFlare is hiring: Senior Technical Writing Manager in Austin

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations : Hybrid - Austin, TX

About our team

The Product Experience team is a cross-functional group of creative people from product content, design, engineering, and UX who are focused on optimizing the entire customer journey. We love to learn, collaborate, solve large-scale problems, and grow together. We're looking for a curious, user-focused, and action-oriented Senior Technical Writing Manager who will be responsible for managing a team of globally distributed Technical Writers.

About the role

As a Senior Technical Writing Manager, you are in a hands-on management position reporting to the Head of Product Content. You will play an active role in the delivery of technical writing commitments for developers.cloudflare.com. We follow a Git-based docs-as-code workflow while always looking for ways to improve productivity and our documentation processes. The work you and your team will do will be seen by millions of our users globally.

What you’ll do

• Manage a world-class team of Technical Writers.
• Ensure the team is focused on the most important tasks by balancing prioritized features with other content, strategy, and process improvements.
• Collaborate with cross-functional teams to plan and develop holistic content strategies.
• Use quantitative data (analytics, user surveys, etc.) to inform content recommendations.
• Help Technical Writers refine writing skills by reviewing content and providing feedback.
• Create processes that keep documentation up to date and discoverable.
• Optimize the content intake process from content contributors from the Cloudflare team and open source community.

Examples of desirable skills, knowledge, and experience

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Health & Welfare Benefits

Time Off

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers at no cost.

Athenian Project

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Salary : $181,000 - $221,000