What are the responsibilities and job description for the Senior Customer Engagement Strategy and Operations Manager position at Cloudflare?
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: San Francisco, CA & New York, NY
Job Title - Senior Customer Engagement Strategy and Operations Manager
Role Summary
This is a unique role to work daily with the President of Product and Engineering in high visibility customer engagements. You will accompany the President of Product and Engineering to his customer meetings (virtual or in person), and partner closely with sales and product teams to ensure a world-class experience for our customers before, during or after the meeting. In this dynamic, fast-paced environment, you will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and scalable processes focused on customer outcomes. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you. This role will report to the Chief of Staff of the President of Product and Engineering, but you will work directly with the President and engage with C-level and senior executive customers.
Role Responsibilities
Must-Have Skills
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: San Francisco, CA & New York, NY
Job Title - Senior Customer Engagement Strategy and Operations Manager
Role Summary
This is a unique role to work daily with the President of Product and Engineering in high visibility customer engagements. You will accompany the President of Product and Engineering to his customer meetings (virtual or in person), and partner closely with sales and product teams to ensure a world-class experience for our customers before, during or after the meeting. In this dynamic, fast-paced environment, you will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and scalable processes focused on customer outcomes. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you. This role will report to the Chief of Staff of the President of Product and Engineering, but you will work directly with the President and engage with C-level and senior executive customers.
Role Responsibilities
- Customer Engagement Strategy & Prioritization: Work closely with the President and sales to prioritize critical customer and partner engagements.
- Meeting Preparation & Follow-up: Partner with sales to prepare thorough and meaningful briefings for the President. Attend customer meetings with the President and senior executives and ensure follow-up actions are clear and executed.,
- Building & Deepening Relationships: Collaborate with sales and product teams to strengthen strategic relationships with top customers and partners. Be a trusted advisor, ensuring continuous engagement to drive customer success and outcomes.
- Product Expertise & Thought Leadership: Develop a deep understanding of Cloudflare’s product priorities and offerings, becoming a trusted thought partner for the President and sales teams. Provide strategic insights that inform decision-making and drive alignment across the organization.
Must-Have Skills
- Experience: 8-10 years in a strategy, operations, or consulting role with a proven track record of influencing senior leadership and managing high-impact projects. Background in top-tier management consulting or investment banking preferred.
- Problem-Solving & Analytical Skills: Ability to synthesize ambiguous information to create messaging and clear, actionable plans. Strong conceptual thinking and ability to apply structured frameworks to business challenges.
- Communication and executive presence: Executive presence with outstanding verbal and written communication skills. Proven ability to deliver compelling presentations to senior executives and build rapport at the C-suite level.
- Stakeholder Management: Exceptional ability to influence, communicate effectively, and drive collaboration across senior leadership and cross-functional teams
- Entrepreneurial Mindset: Proven ability to thrive in an ambiguous, fast-paced environment with a “get stuff done” attitude. Quick to grasp new concepts, comfortable with change, and eager to learn continuously in an evolving business landscape.
- Sales acumen and customer focus: Strong understanding to support enterprise-level customer needs and align with sales objectives.
- Travel: Require domestic and international travel for meetings and site visits
- Industry Knowledge: Experience in enterprise software, cloud infrastructure and networking, customer success, or sales is a plus.
- Project Management Skills: Experience with managing cross-functional projects and initiatives from start to finish, including planning, execution, and post-implementation
Compensation
Compensation may be adjusted depending on work location.
- For Bay Area-based hires: Estimated annual salary of $202,000 - $224,000
- For New York-based hires: Estimated annual salary of $192,000 - $213,000
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Salary : $192,000 - $224,000
