What are the responsibilities and job description for the Sr. Deskside Support position at Cloudious LLC?
Top skills - Expert Level
Active Directory
Win 10, Windows 11 & Macintosh OS
Intune / SCCM Tool
Beyond Trust Logme In tools etc.
Printers & Peripherals
Virtual Machines ( Citrix / Azure Virtual Desktop)
Ticketing Tool Remedy / SNOW
Active Directory
Win 10, Windows 11 & Macintosh OS
Intune / SCCM Tool
Beyond Trust Logme In tools etc.
Printers & Peripherals
Virtual Machines ( Citrix / Azure Virtual Desktop)
Ticketing Tool Remedy / SNOW
Roles/Responsibilities (5 8 pointers day to day candidate's responsibilities)
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Excellent communication and customer service skills
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite or remote support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Excellent communication and customer service skills
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite or remote support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
