File Transfer Specialist (Product support)

Key Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum 5 years of experience in managing file transfers, including manual data handling and automation in healthcare or similar industries.
Proven expertise in secure file transfer protocols and tools.
Proficiency in Axway B2Bi, Sentinel Web Dashboard, and CFT for monitoring and troubleshooting file transfer processes.
Hands-on experience with file management tools like IPSwitch/WSFTP and UltraEdit for configuration and data handling.
Strong knowledge of scripting and automation using PowerShell or other scripting languages to streamline workflows.
Familiarity with data management practices such as zip/unzip, file renaming, and data preparation for end-users.
Experience working with data transfers, ensuring compliance with regulatory standards like HIPAA.
Strong understanding of healthcare data workflows and integration processes.
Ability to document processes and create SOPs for manual and automated file transfers.
Strong troubleshooting skills to identify, analyze, and resolve issues in real-time.
Experience in root cause analysis and preventive action planning to minimize errors.

Desirable Skills:
Ability to work closely with cross-functional teams and stakeholders to meet data transfer requirements and resolve any challenges.
High level of accuracy in managing sensitive data transfers and ensuring compliance with audit requirements.

Key Responsibilities:
File Transfer Operations:
Manage and execute manual file transfers.
Perform actions like zipping/unzipping, renaming, and preparing data files for user accessibility.
Monitoring and Troubleshooting:
Use Axway B2Bi, Sentinel Web Dashboard, and CFT for monitoring, logging, and troubleshooting data transfer workflows.
Ensure all file transfer jobs are completed successfully and resolve any transmission failures promptly.
Automation Support:
Assist in configuring and maintaining file transfer automation tools like IPSwitch/WSFTP to minimize manual intervention while ensuring operational accuracy.
Communication and Notification:
Notify users of file availability or issues and ensure stakeholders are informed of any delays or disruptions in data transfer processes.
File Transfer Management:
Manage secure file transfers with adherence to compliance and regulatory requirements.
Ensure proper handling of sensitive data, especially in line with HIPAA and other healthcare data regulations.
System Maintenance:
Regularly update and maintain tools like Axway B2Bi and IPSwitch/WSFTP to ensure peak system performance.
Coordinate with internal teams to schedule upgrades or address system maintenance needs.
Documentation and Reporting:
Maintain detailed records of file transfer activities for auditing and reporting purposes.
Develop and update SOPs for manual file transfer operations.
Collaboration and Training:
Work closely with teams to understand data requirements and support transfer needs.
Provide training or guidance to other team members on file transfer processes and tools.

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