Demo

Senior Salesforce Business Analyst

CloudKettle
Aliso Viejo, CA Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/1/2025

Job Summary

We are seeking a Senior Salesforce Business Analyst to work with our clients, understanding their business needs and translating them into functional and technical requirements.

This role is based in Halifax, NS (Hybrid/Remote) or Remote within Canada. Our team works on high-impact projects for major names in tech, finance, and beyond. We have a collaborative and modern culture, committed to helping you grow.

Key Responsibilities

  • Gather and document business requirements through stakeholder workshops and requirements gathering sessions
  • Translate business needs into functional and technical requirements
  • Define and document user stories, acceptance criteria, and process flows
  • Work closely with Salesforce Architects to design scalable solutions
  • Identify opportunities to automate and optimize business processes using Salesforce features
  • Act as a liaison between business and technical teams to ensure clear communication
  • Support end-users during testing, troubleshooting, and post-go-live support
  • Prioritize and refine backlog items based on business value and feasibility
  • Create and maintain documentation (user guides, training materials, process diagrams)

Requirements

  • 6 years of experience in Business Analysis with a focus in Salesforce implementations
  • Salesforce Administrator Certification
  • Experience working with cross-functional teams and translating business requirements into technical solutions
  • Familiarity with project artifacts such as Requirements Traceability Matrix, Solution Design Documents, User Stories and Test Cases
  • Knowledge of Salesforce system configuration, customization, and integration with other enterprise tools
  • Must be currently based in and legally eligible to work in Canada and can show proof of citizenship or visa
  • Bilingual fluency in verbal and written French and English is a strong asset
  • Salesforce Business Analyst and other platform certifications are a plus
  • Background in consulting, enterprise applications, or digital transformation is a plus

What We Offer

  • Flexible work environment
  • Participation in a Salesforce certification-based employee bonus program
  • Medical and dental benefits
  • Subsidized career training, including coverage of certification tests
  • 20 hours of volunteer time per year to spend doing community work

About Us

Our company values diversity and inclusion, with a near 50/50 split of male and female-identifying employees. We celebrate wins with peer-nominated awards and performance bonuses.

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Job openings at CloudKettle

CloudKettle
Hired Organization Address Aliso Viejo, CA Full Time
Company Overview At CloudKettle, we're seeking a skilled Senior Salesforce Business Analyst to join our team. As a leadi...

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