CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

Job Summary

The Concierge is dedicated to accommodating guest requests, from the ordinary to the extraordinary. As an integral part of the Guest Services team, the Concierge plans and coordinates vacation experiences by tailoring activity recommendations for each guest’s perfect stay.

Duties and Responsibilities

• Ability to anticipate guest needs, make recommendations, and provide guests with engaging service that exceeds expectations
• Thorough knowledge of property management system
• Ability to use several different software systems for communication, tracking, and reporting
• Entering activity reservations with a close attention to detail and accuracy
• Ability to understand posted charges and payments and effectively communicate that information to guests with billing inquiries
• Accurately transfer calls and effectively communicate messages internally
• Thorough knowledge of all events and activities available at the resort
• Responding professionally to guest inquiries through email
• Ability to identify service recovery situations and assist with solutions

Requirements

• Advanced knowledge of the area and surrounding activities
• Exceptional attention to detail
• Ability to accurately and efficiently report information
• Professional verbal and written communication skills
• Proficient computer skills
• Ability to sit for up to eight hours a day indoors or outdoors
• Ability to lift and move up to 50 pounds
• Some sales experience preferred
• No visible piercings or tattoos; clean shaven
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays
• Customer service experience. Experience in a hotel or resort setting is preferred.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.