CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

Job Title: Executive Administrative Assistant

ESSENTIAL RESPONSIBILTIES

Administrative functions:

➢ Provides administrative support to the General Manager and other key leaders, screening callers and arranging appointments, meetings and conferences as directed.

➢ Assists with on-boarding, off-boarding, and payroll process.

➢ Assists with Accounts Payable and Accounts Receivable and cash management.

➢ Must have sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy.

➢ Organize office operations and procedures.

➢ Organizational ability to set priorities, organize workload, handle multiple responsibilities and meet deadlines.

➢ Design, implement and maintain filing systems.

➢ Establish and monitor procedures for record keeping.

➢ Assist with special projects involving preparations for customer and senior management meetings.

➢ Knowledgeable in Valor policies, procedures, and benefits.

➢ Communicate to both, guests and fellow associates, professionally and positively.

➢ All other duties as assigned by management.

Group Reservations Management:

o Process all group sales contracts and accurately maintain group blocks in the Property Management System (PMS). OnQ & OnQ R&I

o Enter rooming lists, manage group inventory, and audit group blocks post-departure to ensure accurate billing and inventory management.

o Monitor and adjust group blocks to maximize room revenue and ensure optimal inventory utilization.

• Client Communication:

o Serve as the primary hotel contact for group clients, including social and citywide room blocks.

o Respond promptly and professionally to reservation inquiries and provide accurate information regarding hotel facilities, services, and policies.

o Liaise with group contacts to ensure all reservation details and special requests are accurately managed & utilized for group blocks within.

• Internal Collaboration:

o Collaborate with the Sales, Conference Services, Catering, Front Office, and Housekeeping teams to ensure seamless execution of group details.

o Participate in pre-conference meetings and communicate group requirements to relevant departments. Construct room block audits as needed or requested by groups.

o Create and distribute group resumes and coordinate for block grid.

• Administrative Duties:

o Generate and analyze reports related to group pick-up, rooming lists, and billing to ensure accuracy based on group directions until group paid.

o Maintain organized and accurate records of group reservations, correspondence, and billing information.

o Ensure compliance with hotel policies and procedures, including credit policies and payment procedures.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.