What are the responsibilities and job description for the Customer Success Manager position at CloudQuery?
Preference for a California / PST based candidate
Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You'll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience.
Responsibilities
Build relationships with customers and conduct regular reviews.
Train customers on product usage and new features.
Address technical issues and manage escalations.
Advocate for customer needs and contribute to workshops.
Partner with the Sales team to expand usage.
Requirements
Required :
4 years in a technical customer-facing role.
Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL / NoSQL, etc.)
Familiarity with endpoint security, cloud principles, and Python basics.
Excellent communication and problem-solving skills.
Preferred :
Experience with APIs, scripting, and cloud architectures.
CSP certifications are a plus.
Benefits
Remote-first company!
Remote-friendly environment and culture that nurtures company and team events to stay connected
Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
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