What are the responsibilities and job description for the Customer Support Representative position at Cloudshape Inc?
We wish to have someone dedicated to customer service on our team. You will be the primary person people approach for issues and queries; you will also ensure they have a positive experience. The perfect applicant is personable, solution-oriented, and adept in managing a lot of contacts.
Mostly Important Responsibilities:
Response to consumer calls, emails, and chats.
Attend to grievances, resolve issues, and provide short remedies.
Properly handle swaps, returns, and orders.
Maintaining current with product information will enable you to correctly assist consumers.
Note what you say to clients and update the data of the CRM system.
Solve difficult issues and improve the company working with your own teams.
Important abilities:
Though a college degree is advised, you only need a high school diploma or equivalent.
Having knowledge in customer service will help you most.
Good in addressing issues and socializing.
The capacity to remain composed under pressure and handle demanding situations.
mastering CRM tools and Microsoft Office Suite.
Positive elements:
Competitive compensation with success-based incentives.
Medical, dental, and eye insurance.
Trips and paid time off.
Possibilities for professional career advancement.
How ought one to apply it?
forward your cover letter and resume to us. It thrills us to hear from you!
