What are the responsibilities and job description for the Customer Service Representative position at Clover Food Lab?
Clover is a beloved Boston-area vegetarian restaurant chain and meal box delivery company. We currently operate 11 restaurants in the Boston area, a Commissary Kitchen in Cambridge, a local Meal-Box delivery program. In the years ahead, we’re looking to expand across New England (and eventually the United States) in order to transform the American food system. We source sustainably from local farms and artisanal makers in order to make the most delicious food possible—and fight climate change at the same time.
Clover is seeking a Customer Service Representative to join our team. This role is responsible for providing world-class service for a customers. The ideal candidate is an energetic individual with a passion for food and a desire to drive positive change. You will create a warm and welcoming impression and remain professional and courteous while handling multiple tasks with many interruptions. We are looking for someone who can work 2 hours/day every day of the week any time between the hours of 2PM EST and 5PM EST. This role will be predominantly remote. Access to resources for remote work is required (a quiet environment and reliable internet access).
This an hourly role and you will be reporting to the CMO. We're interested in local candidates only who currently reside in Massachusetts.
DUTIES
- Manage phone calls (both outbound and inbound) and text correspondences to Clover's meal box program customers
- Utilizes data management systems to record feedback, answer questions, and escalate inquiries
- Manage inbox and email correspondences
- Other duties as assigned
Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
- At least 1 year experience of customer service related experience
- Proficiency with G Suite
- Concise verbal and written communication skills
- Ability to talk and engage with customers
- Able to maintain integrity, honesty, and strong work ethic
- Punctual, with great attendance
- Ability to work independently and in a fast-paced environment
- Able to work on the weekends
- Have a passion for food, a positive attitude and a willingness to work to high standards
- Starting pay at $16/hr
- Interested in local candidates only who currently reside in Massachusetts
- Opportunity to build a meaningful career - lots of room to grow
- Discount on Clover meals, apparel and groceries sold in our stores
- Free Knife Skills 101, 102, 103 classes (custom knife when you pass 102)
- Free cooking classes (pickling, soup-making, hot sauce making)
- Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc.
- Opportunities to attend food development meetings, contribute ideas/recipes to the menu
- Full health, vision and dental benefits available to full-time benefit-eligible staff
Salary : $16
