What are the responsibilities and job description for the Director – Eastside Training Center position at Clover Park Technical College?
JOB
The Director will be responsible for overseeing daily operations, managing staff, engaging with students and the community, and ensuring that all training programs run smoothly and effectively. This role is pivotal in fostering a welcoming environment, supporting community member success, and building strong relationships with local businesses and community organizations. The position will report to CPTC’s Vice President for Instruction and will coordinate closely with college deans, the Director of Operations, Student Success staff, and key community organizations engaged in this partnership.Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility
EXAMPLE OF DUTIES
Duty: Operational ManagementTasks include: Oversee day-to-day operations of the Eastside Training Center, including scheduling staff for and partners for greeting and facilitation, coordinating room reservations, and managing other staffing responsibilities.Manage site improvement and development projects for program and services expansionMaintain Training Center hours, including opening and closing, posting notices, and providing flexibility for partner hours and staffing.Implement and maintain effective administrative processes and procedures.Prepare and present operations reports to senior management and partner organizations.Duty: Staff Supervision and CoordinationTasks include: Provide functional leadership and supervision to Training Center frontline staff in customer engagement and service delivery.Train and orient all Training Center staff on essential functions, shared partner resources, workspaces, policies, expectations, and practices for top-quality customer service. Assist in coordinating all-staff meetings.Support and coordinate staff and supervisors, including college faculty, staff, administration, and partner organizations, to ensure effective processes and quality service delivery to the community.Engage with team members to provide day-to-day feedback regarding customer engagement.Create and maintain staffing schedules to ensure adequate coverage for all center activities and programs.Duty: Student Engagement and SupportTasks include: Provide a welcoming and supportive environment for current and prospective students.Educate and inform community members about training opportunities, programs, services, and partner connections and resources.Assist community members and students with inquiries, registration, and accessing resources or support services.Support the development and implementation of orientation programs and student support initiatives.Handle student-specific case management and emergent situations using existing college resources or by coordinating partner resources.Duty: Community and Stakeholder EngagementTasks include: Create and maintain an up-to-date list of Training Center partners and service providers, including service offerings and referral processes.Foster positive relationships with local businesses, community organizations, and the college community.Educate Training Center partners and stakeholders about all of the services provided by the Center and the College, including partners’ services.Schedule, plan, and coordinate meetings with Training Center partners, and facilitate new partner introductions to enhance services.Represent all partners equally and promote the vision, mission, and goals of the College, Center, and Partners.Form, expand, and coordinate committees to address Training Center needs and participate in regular college committees.Represent the Training Center through presentations to the community and partners about services and opportunities.Ensure Training Center policies are current, reviewed annually, and comply with federal, state, and local regulations.Duty: Program Development and ImplementationTasks include: Maintain and provide training and technical assistance in developing, implementing, and overseeing the Training Center’s standards, procedures, and protocols to ensure an exceptional customer experience for customers and partners.Ensure the Training Center facilities and partner affiliate resources are welcoming and accessible using strong customer-centric abilities.Monitor student enrollments and other program effectiveness measures and participate in recommending strategy adjustments based on feedback and outcomes.Duty: Financial ManagementTasks include: Monitor and manage the Training Center’s budget.Forecast and monitor resource needs for center operations.Identify cost-saving opportunities and implement efficient practices to optimize resources.Duty: Facility ManagementTask include: Ensure technology is functional and current, and that equipment is maintained, inventoried, and secured.Serve as an intermediary point of contact for partner facilities and shared assets.Facilitate resolution of janitorial, technology, parking, building security, and safety matters related to universal access and resources.
SUPPLEMENTAL INFORMATION
Demonstrated commitment to community service and development.Ability to create and maintain relationships with community partners and stakeholders.Experience with curriculum development and educational program management.Bilingual preferred.A bachelor’s degree in a related fieldExperience with community and regional employers is highly valuedFamiliarity with skills training and technical education programs is an advantage.Application Instructions Complete applicationAttach your CTC certifications and/or industry-recognized credentialsUpload a resume and cover letter describing your skills and experienceComplete Supplemental Questions All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific TimeSupplemental InformationAt this time, Clover Park Technical College is not sponsoring H1-B Visas.Land Acknowledgement Statement We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversityWhy Work at Clover Park Technical College? At Clover Park Technical College, we are proud to be part of Washington State's Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training. Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee, you’ll have opportunities to participate in college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive. Our HistoryClover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC. Jeanne Clery Statement Notice of Availability of Annual Security Report: Jeanne Clery Statement Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online athttp://www.cptc.edu/risk/safety/security. Equal Opportunity EmployerClover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.Non Discrimination Statement Clover Park Technical College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.For inquiries, please contact: Title IX Coordinator: James Neblett: Associate Vice President for Human Resources & Culture 253-589-5533 | james.neblett@cptc.eduSection 504/Disability Coordinator: Sarah Addington, Manager of Student Disability Services 253-589-5755 | sarah.addington@cptc.edu
The Director will be responsible for overseeing daily operations, managing staff, engaging with students and the community, and ensuring that all training programs run smoothly and effectively. This role is pivotal in fostering a welcoming environment, supporting community member success, and building strong relationships with local businesses and community organizations. The position will report to CPTC’s Vice President for Instruction and will coordinate closely with college deans, the Director of Operations, Student Success staff, and key community organizations engaged in this partnership.Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility
EXAMPLE OF DUTIES
Duty: Operational ManagementTasks include: Oversee day-to-day operations of the Eastside Training Center, including scheduling staff for and partners for greeting and facilitation, coordinating room reservations, and managing other staffing responsibilities.Manage site improvement and development projects for program and services expansionMaintain Training Center hours, including opening and closing, posting notices, and providing flexibility for partner hours and staffing.Implement and maintain effective administrative processes and procedures.Prepare and present operations reports to senior management and partner organizations.Duty: Staff Supervision and CoordinationTasks include: Provide functional leadership and supervision to Training Center frontline staff in customer engagement and service delivery.Train and orient all Training Center staff on essential functions, shared partner resources, workspaces, policies, expectations, and practices for top-quality customer service. Assist in coordinating all-staff meetings.Support and coordinate staff and supervisors, including college faculty, staff, administration, and partner organizations, to ensure effective processes and quality service delivery to the community.Engage with team members to provide day-to-day feedback regarding customer engagement.Create and maintain staffing schedules to ensure adequate coverage for all center activities and programs.Duty: Student Engagement and SupportTasks include: Provide a welcoming and supportive environment for current and prospective students.Educate and inform community members about training opportunities, programs, services, and partner connections and resources.Assist community members and students with inquiries, registration, and accessing resources or support services.Support the development and implementation of orientation programs and student support initiatives.Handle student-specific case management and emergent situations using existing college resources or by coordinating partner resources.Duty: Community and Stakeholder EngagementTasks include: Create and maintain an up-to-date list of Training Center partners and service providers, including service offerings and referral processes.Foster positive relationships with local businesses, community organizations, and the college community.Educate Training Center partners and stakeholders about all of the services provided by the Center and the College, including partners’ services.Schedule, plan, and coordinate meetings with Training Center partners, and facilitate new partner introductions to enhance services.Represent all partners equally and promote the vision, mission, and goals of the College, Center, and Partners.Form, expand, and coordinate committees to address Training Center needs and participate in regular college committees.Represent the Training Center through presentations to the community and partners about services and opportunities.Ensure Training Center policies are current, reviewed annually, and comply with federal, state, and local regulations.Duty: Program Development and ImplementationTasks include: Maintain and provide training and technical assistance in developing, implementing, and overseeing the Training Center’s standards, procedures, and protocols to ensure an exceptional customer experience for customers and partners.Ensure the Training Center facilities and partner affiliate resources are welcoming and accessible using strong customer-centric abilities.Monitor student enrollments and other program effectiveness measures and participate in recommending strategy adjustments based on feedback and outcomes.Duty: Financial ManagementTasks include: Monitor and manage the Training Center’s budget.Forecast and monitor resource needs for center operations.Identify cost-saving opportunities and implement efficient practices to optimize resources.Duty: Facility ManagementTask include: Ensure technology is functional and current, and that equipment is maintained, inventoried, and secured.Serve as an intermediary point of contact for partner facilities and shared assets.Facilitate resolution of janitorial, technology, parking, building security, and safety matters related to universal access and resources.
SUPPLEMENTAL INFORMATION
Demonstrated commitment to community service and development.Ability to create and maintain relationships with community partners and stakeholders.Experience with curriculum development and educational program management.Bilingual preferred.A bachelor’s degree in a related fieldExperience with community and regional employers is highly valuedFamiliarity with skills training and technical education programs is an advantage.Application Instructions Complete applicationAttach your CTC certifications and/or industry-recognized credentialsUpload a resume and cover letter describing your skills and experienceComplete Supplemental Questions All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific TimeSupplemental InformationAt this time, Clover Park Technical College is not sponsoring H1-B Visas.Land Acknowledgement Statement We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversityWhy Work at Clover Park Technical College? At Clover Park Technical College, we are proud to be part of Washington State's Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training. Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee, you’ll have opportunities to participate in college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive. Our HistoryClover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC. Jeanne Clery Statement Notice of Availability of Annual Security Report: Jeanne Clery Statement Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online athttp://www.cptc.edu/risk/safety/security. Equal Opportunity EmployerClover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.Non Discrimination Statement Clover Park Technical College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.For inquiries, please contact: Title IX Coordinator: James Neblett: Associate Vice President for Human Resources & Culture 253-589-5533 | james.neblett@cptc.eduSection 504/Disability Coordinator: Sarah Addington, Manager of Student Disability Services 253-589-5755 | sarah.addington@cptc.edu
