Job Description
Job Description
Description : POSITION SUMMARY :
The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.
RESPONSIBILITIES : Customer Service
- Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.
Store Performance
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.Responsible to follow the Corporate and Store Manager directions for supporting those events.Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.Store Appearance
Ensure the store is clean and looks its best.Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.Any special cleanliness requirements related to infection prevention.Surfaces should be cleaned as per the gift shop schedule and instructions.Cash Management
Responsible for his or her own cash handling.Counting down the register drawer to ensure accuracy at the start of every shift.In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.Personal Performance
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.Partner Relationship Management
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).Requirements :
MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong sales skills with the ability to upsell and cross-sell productsEffective time management skills to prioritize tasks and meet deadlinesWORK ENVIRONMENT :
Primarily inside climate-controlled buildingsWORK PACE :
Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work areaPHYSICAL DEMANDS : FREQUENCY :
Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33%
Frequently = 34 – 66% Continuously = 67 %
Lifting :
1 –10lbs. Continuously Items sold in store
11 – 20lbs. Continuously Items sold in store
21 – 35lbs. Occasionally Items sold in store
36 – 50lbs. Rarely Items sold in store
51 – 75lbs. Rarely Items sold in store
Carrying :
1 –10lbs. Continuously Items sold in store
11 – 20lbs. Continuously Items sold in store
21 – 35lbs. Occasionally Items sold in store
Standing Continuously
Walking Rarely
Sitting Occasionally
Pushing Continuously
Bending Continuously
Squatting Continuously
Kneeling Rarely
Crawling Occasionally
Climbing Continuously
Reaching Continuously
Grasping Continuously
Fine Manipulation Continuously Items sold in store
Salary : $10
