What are the responsibilities and job description for the Decision Intelligence Engagement Manager position at Cloverpop?
Role: Decision Intelligence Engagement Manager
Level: Mid-Senior Level
Location: Chicago, IL
Reporting To: VP of Decision Success
About the Company: Cloverpop is a venture-backed startup dedicated to transforming enterprise decision-making with an innovative AI-enabled Decision Intelligence Platform. By integrating human expertise with Predictive, Generative, and Agentic AI, Cloverpop enhances the speed, quality, and predictability of strategic & operational decision processes. Our groundbreaking Decision Intelligence Platform enables leading global organizations to structure decisions, collaborate cross-functionally, automate recommendations, and learn from past outcomes, leading to improved business results.
Founded by recognized thought leaders in AI, behavioral science, and the future of work, Cloverpop serves Fortune 100 companies across consumer goods, pharmaceuticals, and technology sectors.
Headquartered in Chicago, our rapidly growing global team is based across locations in California, Mexico, Portugal and Ukraine.
Role Description: As a Decision Intelligence Engagement Manager you will be working directly with clients in three key areas: 1) Through client interviews, baseline their current decision processes 2) Architect solutions to help improve their decision capabilities using our software and services and 3) Ensure our clients get the most value from our solutions by helping set up decision processes in the tool, interact with clients, etc.
How you will grow: As a Decision Intelligence Engagement Manager at Cloverpop, you will contribute to shaping the Decision Success function overall. You will be reporting directly to the VP of Decision Success and work closely with the CCO, CEO and Chief Product Officer to help execute our “land and expand” strategy and refine our processes and best practices as we continue to grow. Given we are a start-up team, you may be asked to help lead and support other commercial related initiatives across Marketing, Sales or Service.
Responsibilities:
- Lead client interviews to baseline current decision-making practices, manage pre / post interview activities
- Architect solutions to improve client success practices through our software and services
- Develop “decision trees” / decision playbooks to help our clients succeed in using the software
- Ensure clients are well trained in our software tools and have the best experience possible
- Support our business development activities and help expand our client relationships
- Support the VP of Decision Success as needed, including establishing best practices for the Decision Success function
Skills and Qualifications:
- 3-5 years of experience in strategy/management consulting or similar experience
- BS degree from a reputable university / college
- Familiarity with developing and using problem solving frameworks (ex. issue trees, porters five forces, etc.)
- Exposure to decision-making processes across various functions such as marketing, sales or strategy (ex. pricing, brand positioning, innovation, etc.)
- Experience in consumer-packaged goods, pharmaceutical, consumer technology or other consumer industries (working in, or advising) is a plus
- Problem solving and recommendation development – You will need to have a fine-tuned ability to lead a structured problem-solving process that results in concrete business recommendations – similar to a traditional consulting process.
- Strong communication skills – you will be working directly with senior level clients, effective communication will be critical; well-structured e-mails, presentation skills, consistent and timely follow up will all play a role to your success.
- Data integration / synthesis – Clients will be integrating various data sources to synthesize data and develop recommendations.
- Solution knowledge – You will need to spend time understanding all elements of our software and services and how they solve client problems.
Benefits:
- Competitive Salary Equity
- Unlimited PTO
- Health insurance (vision and dental) and 401K
- Senior level exposure