What are the responsibilities and job description for the Dispute Resolution Specialist position at Clovity?
Dispute resolution specialist
Warrington PA
6 months contract
Pay rate: $33.50/hr W2
Job Knowledge
- Dispute resolution for Fortune 500 customer accounts is highly desired.
- Must have strong general knowledge of the billing and collections process cycles.
- Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
- Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
- Ability to work effectively in a matrix organization using interdepartmental communication.
- Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.
Experience and Education:
- Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
- Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
- Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred
- 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
- Complete use and functionality of the Microsoft 2010 Office product suite.
- Intermediate to Advanced level Excel experience is required.
Job Type: Contract
Pay: $33.50 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
Experience:
- Dispute resolution: 3 years (Preferred)
Ability to Commute:
- Warrington, PA 18976 (Preferred)
Work Location: In person
Salary : $34
