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Medical Call Center Representative

CLSC
Coconut Creek, FL Full Time
POSTED ON 3/26/2025 CLOSED ON 4/22/2025

What are the responsibilities and job description for the Medical Call Center Representative position at CLSC?

Overview
We are a busy primary care office seeking a dedicated Call Center Representative to join our team. This role is essential, as you will be the first point of contact in providing excellent patient service by handling a high volume of incoming calls, scheduling appointments, and answering patient inquiries with professionalism and efficiency. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

Duties & Responsibilities:

  • Answer a high volume of inbound calls promptly and professionally.
  • Schedule, reschedule, and confirm patient appointments accurately.
  • Provide information about office services, policies, and procedures.
  • Assist patients with general inquiries and direct calls to the appropriate department as needed.
  • Verify and update patient demographic and insurance information in the system.
  • Handle appointment cancellations and follow-up scheduling requests.
  • Maintain patient confidentiality and adhere to HIPAA regulations.

Experience:

  • Previous experience in a medical call center, front desk, or similar healthcare setting preferred.
  • Familiarity with eClinicalWorks (eCW) and medical appointment scheduling is a plus.
  • Proven experience in customer service or call center environment is preferred.
  • Strong communication skills in English; bilingual or multilingual candidates are highly valued.
  • Ability to analyze situations and provide effective solutions.
  • Familiarity with medical office procedures or terminology is a plus but not required.
  • Proficiency in data entry and computer skills essential for managing customer information.
  • Ability to multitask in a fast-paced environment.
  • A positive attitude & patience are crucial for success in this role.

Join us as we strive to provide outstanding service while fostering a supportive work environment!

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift

Experience:

  • Medical Call Center: 1 year (Preferred)
  • eCW: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Work Location: In person

Salary : $17

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