Product Manager

Job Title: Product Manager Department: Product & Technical  Reports to: Sr. MGR Technical Products

** Position is located in Lake Mary, Florida

Job Summary:

We are looking for an innovative and analytical Product Manager with a passion for technology and data-driven decision-making to oversee the development of an automotive battery fitment guide application and electronic invoicing platform. This role includes a secondary focus on leveraging battery data to generate insights that support strategic decisions and product improvements. The ideal candidate will combine automotive technical expertise, product management skills, and a knack for data analysis to drive value for our customers and business. Some travel throughout Club Assist territory will be involved, under 30%.

Supervisory Responsibilities:

Duties/Responsibilities:

Primary Responsibilities – Product Management

1. Product Strategy & Planning:
   • Define a clear product vision and roadmap for the automotive battery fitment guide and electronic invoicing solutions.
   • Conduct market research, competitive analysis, and customer feedback sessions to identify opportunities for innovation.
   • Prioritize features and updates, balancing customer needs with business objectives.

1. Cross-Functional Collaboration:
   • Work closely with IT, marketing, and operations teams to deliver high-quality product updates on time.
   • Translate business requirements into user stories, technical specifications, and actionable development plans.
   • Facilitate end to end testing, ensuring smooth product delivery cycles.

1. User Experience & Customer Engagement:
   • Gather feedback from users and stakeholders to enhance the accuracy and ease of use of the fitment guide.
   • Ensure seamless integration between the fitment guide and electronic invoicing platforms for a unified user experience.
   • Lead usability testing and incorporate user feedback into the design and development process.

1. Performance Monitoring:
   • Track key product metrics, including adoption rates and user satisfaction.
   • Develop and deliver performance reports to stakeholders, highlighting successes and areas for improvement.

Secondary Responsibilities – Battery Data Analysis

1. Data Collection & Management:
   • Work with internal and external teams to collect, organize, and validate data on battery performance, fitment, and sales.
   • Ensure the integrity of battery data across systems and applications.

1. Data Insights & Reporting:
   • Analyze battery usage patterns, fitment success rates, and customer behavior to identify trends and opportunities.
   • Provide actionable insights that inform product updates, marketing strategies, and operational improvements.
   • Create dashboards and reports for internal teams, making complex data easy to understand and actionable.

1. Strategic Support:
   • Collaborate with operation and marketing teams to use data insights for improving product features and customer engagement.
   • Provide data-driven recommendations to optimize the accuracy of the fitment guide and the efficiency of invoicing processes.
   • Develop and distribute technical service bulletins addressing battery fitments, recalls, and installation processes to ensure accurate and up-to-date information is available to users.
   • Respond promptly and effectively to technical feedback tickets submitted by application users, providing detailed resolutions and support to enhance user experience.

Required Skills/Abilities: 

• Education: Bachelor’s degree in business, Data Science, Computer Science, or related experience. 
• Experience:
  • 4 years of product management experience, preferably in automotive technology 
  • Proven ability to manage complex products with a technical and analytical focus.
  • Experience in data analytics, reporting, and visualization tools (e.g., Excel, Power BI).
• Skills:
  • Strong understanding of automotive battery fitment and invoicing processes.
  • Proficiency with data analytics software and methodologies.
  • Exceptional project management and stakeholder communication skills.
  • Strong analytical mindset with attention to detail and problem-solving skills.