What are the responsibilities and job description for the Esthetician - Brow and Lash Artist position at Club Fit?
Job Title: Esthetician – Brow and Lash Artist
Job Purpose
Actively promote Club Fit’s esthetician services
Provide quality services to members and non-members
Represent Club Fit in a positive, service-oriented manner by providing genuine hospitality
Operations
Greet client, ask client’s goals or specific concerns for the session
During client intake ask about any medical conditions, medications and injuries, and pay close attention to any concerns that may be contraindicative for treatment
Promote additional sessions by handing out business card with schedule and encourage a follow-up
Maintain a good rapport with members, clients and co-workers
Demonstrate a commitment to embracing the neighborhood by promoting facial services, making telephone calls to ensure repeat business, interacting with club members, following up with clients and actively seeking referrals
Be prompt for all shifts
Work all assigned shifts or arrange for adequate coverage in any absence.
Always exhibit professionalism
Show attention to detail
Always strive for the achievement of customer satisfaction, revenue generation, and long-term client retention in line with company goals
Perform other duties as assigned
Department Strategy and Communication
Ensure proper and clear communication with members, co-workers and management
Check e-mail regularly for departmental updates and shift availability
Use internal websites for club offerings and staff access
Partner with MOD for assistance with member/staff situations
Be knowledgeable of all Club Fit programs and schedules, not limited to the
Spa Services Department
Professional and Technical Knowledge
Ongoing Club Fit Training
Professional Certification
NYS Esthetician License
Other
Attend mandatory staff meetings and trainings as set forth by Spa Services Manager
Must have current NYS License referenced above at all times
Team Work
Restock the linens at end of shift and return soiled linens to laundry room
Wipe down counters, report any housekeeping issues to MOD (Manager on Duty)
If you are not booked:
Check with desk, as you may be booked while you are in a session
When no appointment, ask the desk staff to announce available appointment times
Announce availability for the open hour. The desk staff should still be making announcements for available appointments for the next hour(s).
Participate in club events and staff meetings
Job Requirements
Ability to:
Stand and walk around for extended periods of time
Lift 10 lbs
Understand and communicate both verbally and written in English
Follow job related directions
Work a flexible schedule as required by business needs
Understand and comply with all company safety policies and their requirements
Attend training meetings as scheduled
Reporting Structure
Direct Line to Spa Services Manager
Pay Range:
$50-$60/per hour commensurate with experience (This is based off of a commission of 50% of services)
Additional Compensation:
Tips
Commissions on products
Salary : $50 - $70