Full Time Key Holder

Job Overview
A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible for supporting the goals of the company and the individual store. A keyholder is expected to deliver on the company's customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory, or employee experience-related functions.

Responsibilities

Customer Experience

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guide
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to manager
• Achieve personal SPH goals

People

• Support management team with training new associates on customer service standards and product knowledge
• Supervise the sales floor and provide direct supervision for an abbreviated period of time in the absence of the store manager on the floor
• Supervise and develop sales associates as necessary

Operational Standards

• Responsible for all opening/ closing procedures of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Key Holders will be able to process returns but cannot execute employee purchases
• Assists the management team with inventory preparations and participates in the actual inventory
• Ensure Operational integrity & asset protection compliance in day-to-day operations & practices

Visual presentation/ Store Maintenance

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and floor set
• Be knowledgeable of the stores merchandise, back of house and front of house layout

Skills and Requirement

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Store english communication- verbal and written / multilingual is a plus
• Excellent time management/ project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal-oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset
• Weekly SPH goal of $230

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx 20lbs
• Must be able to pack, unpack and move stock when supporting in receiving/stocking store fuctions

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• Why do you want to be part of the Club Monaco team?

Ability to Commute:

• Las Vegas, NV 89109 (Required)

Ability to Relocate:

• Las Vegas, NV 89109: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22