What are the responsibilities and job description for the Studio Manager position at Club Pilates Eastern Tennessee?
Job Summary
The ideal Studio Manager will oversee all Studio functionality including managing and growing multiple streams of revenue, new member acquisition and retention, and staff management and development.
Responsibilities and Duties
- Lead generation including grass roots marketing and networking
- Implement sales process to schedule prospects into Intro class
- Membership sales
- Manage staff schedule
- Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
- Supervise Sales Representatives
- Hire/Manage all instructors at the studio
- Proficiency in CRM, to include revenue reports, attendance reports, etc.
- Independently make decisions related to high level customer service
- Collect out-standing dues
- Maintain cleanliness and organization of the Studio
- Enforce policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
- Any other duties as assigned
Qualifications and Skills
- 2 years of fitness or relevant sales experience.
- Confident in generating personal sales and training Sales Reps.
- Ability to manage and drive 4 revenue streams
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients and the general public.
- Proficiency with computers and Studio software.
Benefits and Perks
- Salary based on experience & performance.
- Opportunity for bonus, based on performance
- Unlimited growth potential within the company.
