What are the responsibilities and job description for the Studio Manager Job at Club Pilates - North Tallahassee in Ocala position at Club Pilates - North Tallahassee?

Job Description

Job Title : Studio Manager

Location : Ocala, Florida

Job Type : Extensive Part-Time to Full-Time (30 Hours per Week)

Club Pilates Overview :

Club Pilates is a leading boutique fitness studio offering group reformer Pilates classes for all ages and fitness levels. We are passionate about helping people achieve their fitness goals through our fun, supportive, and engaging community.

Position Summary

Club Pilates is seeking a dynamic and dedicated Studio Manager to oversee the day-to-day operations of our new Ocala studio. The ideal candidate will be based year-round in Ocala, highly organized, self-motivated, and possess strong sales and customer service skills. This role requires someone who is good with people, hands-on, willing to tackle a variety of tasks to ensure our studios run smoothly and maintain a welcoming environment for our members.

The studio will be opening in late January. During the first month, the Studio Manager will focus on Pre-Sales, Community Events, partnerships, and hiring.

Key Responsibilities

Sales & Member Engagement / New Member Acquisition and Retention :

Work with Regional Manager development and execution of monthly goals; successfully implement at studio
Drive membership sales and ensure a high conversion rate of prospects
Engage with members to promote retention and handle membership upgrades, downgrades, cancellations, freezes, inquiries, and collect outstanding dues
Achieve high-level proficiency of Club Ready studio management system
Strategically manage sales, marketing, and member engagement initiatives, including in-studio, in the community, and on our social channels

Plan and execute community events and partnerships to increase studio visibility and attract new members

Seek and identify opportunities to increase brand exposure

Operational Management :

Ensure the studio is kept clean, adhering to our established cleaning procedures

Address any maintenance issues promptly

Manage studio inventory, including retail, cleaning, toiletry, and office supplies

Ensure all studio systems and equipment are in excellent working condition

Be on call to handle urgent issues such as plumbing, roof leaks, malfunctioning equipment, etc.

Compliance & Administrative Duties :

Ensure the studio operates in compliance with all Club Pilates, legal and regulatory, business, and financial guidelines and procedures

Track and report expenses, maintaining accurate financial records

Manage and document incident reports and ensure timely resolution

Handle payment and refund inquiries with accuracy and professionalism

Report to Regional Manager on studio performance and operational matters.

Maintain accurate records and prepare regular reports as required

Team Leadership :

Train and supervise new and existing sales associates

Model superior customer service and attentiveness to details

Create and maintain staff schedules, stepping in as needed to cover shifts

Foster a positive, upbeat, and friendly work environment

Qualifications and Skills

Proven experience in a management role, preferably in a sales or customer service environment

Strong organizational skills and attention to detail

Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

Ability to work independently and take initiative

Ability to manage and drive four revenue streams : memberships, retail, private training, and teacher training

Ability to excel in a fast changing, diverse environment

Ability to recognize areas of improvement and make changes using good judgement

An affinity and passion for fitness

Solid writing and grammar skills

Highly organized, proficient in data management, ability to prioritize and meet deadlines

Positive attitude, friendly demeanor, and a passion for helping others

Professional, punctual, reliable, and neat

Trustworthy and able to handle confidential information

Ability to work harmoniously with co-workers, clients, and the general public

Willingness to get hands dirty and address any task necessary to ensure studio success

Compensation

This position offers a competitive pay; based on experience & performance

Commission paid on sales

Opportunity to bonus, based on performance

Growth potential within the company

If you are passionate about fitness and have the skills and experience to excel in this role, we would love to hear from you.

Join Club Pilates and help us create a positive impact on the Tallahassee community through health and fitness!

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