What are the responsibilities and job description for the Club Pilates Cedar Hills - Assistant Studio Manager position at Club Pilates / Riser Fitness?
JOB DESCRIPTION
Position Title: Assistant General Manager (AGM)
Reports to: General Manager (GM)
POSITION:
The Assistant General Manager will assist the General Manager in overseeing all studio
functions from sales to instructors. They will lead all sales efforts; drive membership
growth and endeavor to prevent member attrition.
RESPONSIBILITIES:
Ensure excellent customer service by creating a welcoming and friendly
environment and addressing customer concerns or complaints
Responsible, along with the General Manager and Sales Associates, for ensuring
that studio membership and revenue goals are meet through personal sales and
training staff
Responsible for helping to build the studio community through organizing and
executing events
Assistant the General Manager in supervising and managing staff, including
hiring, training, and scheduling
Be the direct point of contact for all staff with General Manager is off
Oversee all billing issues (membership agreements, cancellations, freezes, failed
payments, etc)
Assist with retail displays, sales, and inventory
Responsible for posting social media stories
Maintain cleanliness and organization in the studio.
Work collaboratively on monthly studio plans, grassroots marketing, and
promotional activities
Any other tasks required to meet company goals
The employee is expected to adhere to all company policies, including the policy of at
will employment.
REQUIREMENTS:
2 years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Associates in sales
Ability to manage and drive 4 revenue streams: memberships, retail, private
training, and teacher training
Must be fluent in English and have excellent communication and strong
interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good
judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet
deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
