What are the responsibilities and job description for the Front Desk Sales Associate position at Club Pilates?
Club Pilates Sales Associate Expectations
Position Overview
A Club Pilates Sales Associate plays a crucial role in the success of the studio by ensuring a seamless and exceptional experience for all members and potential clients. This role requires a blend of sales acumen, customer service excellence, and operational proficiency. The following document outlines the key expectations for a Sales Associate at Club Pilates.
Key Responsibilities and Expectations
Knowledge and Policy Adherence
- Comprehensive Knowledge: Possess a thorough understanding of all Club Pilates programs, class offerings, membership options, and retail products.
- Policy Implementation: Deliver and act on all company policies and procedures consistently to ensure compliance and a smooth operational flow.
Membership and Sales Processing
- Membership Handling: Successfully process new memberships, renewals, and cancellations accurately and efficiently.
- Sales Transactions: Manage the point-of-sale system to process purchases, including class packages, retail items, and other services offered by the studio.
Task Execution
- Daily Task Management: Execute up to 70 tasks daily, ranging from administrative duties to cleaning and maintaining the studio environment.
- Prioritization: Prioritize tasks effectively to ensure all responsibilities are completed within the required time frame.
Team Collaboration
- Teamwork: Work well with other staff members, including instructors, management, and fellow sales associates, to create a positive and cohesive team environment.
- Supportive Environment: Contribute to a supportive and cooperative studio atmosphere where all team members feel valued and respected.
Studio Respect and Operations
- Respectful Conduct: Demonstrate respect for the studio’s facilities, equipment, and overall operations.
- Operational Integrity: Ensure the studio is always clean, organized, and functioning efficiently to maintain a welcoming environment for members.
Autonomous Work
- Independent Working: Exhibit the ability to work autonomously, taking initiative to complete tasks without constant supervision.
- Self-Motivation: Stay motivated and proactive in identifying and addressing tasks that need attention.
Customer Service Excellence
- Exceptional Service: Provide amazing customer service at all times, creating a warm, friendly, and welcoming atmosphere for all members and potential clients.
- Quick Response: Respond promptly to customer inquiries, concerns, and requests, ensuring a high level of satisfaction and engagement.
Additional Expectations
- Professionalism: Maintain a professional demeanor and appearance at all times while representing Club Pilates.
- Flexibility: Adapt to changing schedules, including working early mornings, evenings, weekends, and holidays as needed.
- Communication Skills: Possess strong verbal and written communication skills to effectively interact with members, team members, and management.
- Sales Goals: Meet or exceed sales targets set by the studio management, contributing to the overall success of the studio.
By adhering to these expectations, a Club Pilates Sales Associate will play a vital role in ensuring the studio operates smoothly, members are satisfied, and the Club Pilates brand is represented with the highest level of professionalism and dedication.
Signature: __________________________
Date: __________________________
Salary : $15
