What are the responsibilities and job description for the General Manager position at Club Pilates?

Job Description

Company Overview

Born in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we’re just getting started.

Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime.

Club Pilates offers 7 class formats that safely utilize a variety of Pilates apparatus along with TRX, Trigger point and Barre. Class formats target a wide range of clients’ needs from young to senior and from beginner through advanced. All Club Pilates instructors are certified to accommodate for injuries and special populations.

For more information, visit www.clubpilates.com

Job Summary

The Studio Manager will support all studio functionality of Club Pilates San Luis Obispo including managing and growing multiple streams of revenue, new member acquisition and retention, and staff management and development. This full-time position will require flexible availability to include days / evenings / weekend / holiday scheduling in the studio, there is no remote work for this position.

Responsibilities and Duties

Conduct sales presentations to prospective members and attain a high close ratio. Meet and exceed monthly sales quotas
Schedule and participate in community events (grass roots marketing), studio promotions and lead generation
Implement sales process to schedule prospects into Intro classes
Strategically manage marketing campaigns to generate leads for the studio
Provide excellent customer service to all clients of the studio, be it in person, over the phone, or through email
Proficiency in ClubReady software program, to include revenue reports, attendance reports, etc.
Independently make decisions related to high level customer service
Collect out-standing dues
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Support managing staff schedule
Support in hiring and managing front desk staff at the studio
Supervise Sales Representatives
Directly coordinate with all studio owner / GM ensuring that studio retail / products are stocked with accurate inventory counts
Any other duties as assigned

Qualifications and Skills

2 years of management and leadership experience required

2 years of retail sales or fitness sales experience

A passion for fitness, health and wellness

Must be available to work 38-40 hours per week

Confident in generating personal sales and training Sales Reps in sales

Strong social media marketing experience

Ability to work independently and collaborate with studio owner / leadership team

Ability to manage and drive 4 revenue streams : memberships, retail, private training, and teacher training

Excellent communication and strong interpersonal skills in person, on the telephone, and via e-mail

Ability to create and streamline new procedures

Ability to excel in a fast changing, diverse environment

Ability to recognize areas of improvement and make changes using good judgement

Solid writing and grammar skills

Highly organized, proficient in data management, ability to prioritize and meet deadlines

Professional, punctual, reliable and neat

Strong attention to detail and accuracy

Trustworthy and able to handle confidential information

Ability to work harmoniously with co-workers and in the public community

Proficiency with computers and Studio software

Must have a valid driver’s license with insurance and must pass a background check

Benefits and Perks

This position offers a competitive hourly base; based on experience & proven track record

Commission paid on sales plus opportunity for monthly bonus based on studio goal achievement

Holiday pay

Health Insurance (medical, dental, vision) available

401K with matching contributions

Paid time off accrued annually

Paid sick time

Free Pilates classes

Employee merchandise discount

Opportunity for career advancement

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