What are the responsibilities and job description for the General Manager position at Club Pilates?
Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 100 studios across 10 different states. The size of our company allows Pilates to become a true career! With Spartan Fitness Holdings, you will have a huge network of support, opportunities for growth and development, health insurance benefits, 401K matching opportunities, free Pilates classes, employee discounts, and more! We are looking for enthusiastic, motivated, and hardworking individuals that want to help improve the lives of others through health, fitness and community! Is that you? Apply today!
The Studio Manager will be responsible for running all fitness studio operations within the studio. The ideal candidate has outstanding customer service skills and organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Implement sales process to schedule prospects into Demo class
- Boost Membership sales and ensure retention
- Manage staff schedule
- Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
- Lead, coach and develop Sales Representatives while fostering an environment of accountability, mutual respect and collaboration
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
- Independently make decisions related to high level customer service
- Delivers timely follow up and follow through activities with prospective members
- Collect outstanding dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
- Assist with cleaning tasks to keep studio and equipment clean
- Must be able to perform essential functions with or without reasonable accommodations.
- Must be able to stand for extended periods of time.
- Other duties as assigned by the supervisor.
REQUIRED SKILLS & QUALIFICATIONS:
- 2 years of retail/service sales or fitness sales experience.
- Confident in generating personal sales and training Sales Reps in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable, and organized.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients, and the general public.
- Proficiency with computers and Studio software (Microsoft, Google docs, Internet, social media platforms).
EDUCATIONAL QUALIFICATIONS:
- High school diploma
- Previous sales experience and customer service with strong sales skills
BENEFITS:
- Paid time-off
- 401(K) plan
- Medical, dental, and vision coverage
- Growth opportunity
