What are the responsibilities and job description for the Sales Associate/ Front Desk position at Club Pilates?
Club Pilates Livingston is looking for a Front Desk Associate to be the welcoming face of our studio! If you’re passionate about fitness, customer service, and creating a positive environment, we’d love to hear from you.
Customer Experience & Studio Atmosphere
- Greet all members and prospects warmly, ensuring a welcoming and professional studio environment.
- Answer phone calls, emails, and in-person inquiries regarding memberships, class schedules, and promotions.
- Provide top-tier customer service to foster strong member relationships.
Sales & Lead Management
- Make outbound sales calls to prospects and follow up on leads.
- Effectively communicate membership options, pricing, and promotions to convert prospects into members.
- Maintain and update the CRM system (ClubReady) with accurate lead and membership information.
- Meet KPI goals for call volume, follow-ups, and task completion.
Studio Operations & Cleanliness
- Keep the front desk area organized and clutter-free.
- Maintain cleanliness in all common areas, including reception, restroom, and studio space.
- Assist in retail sales, inventory checks, and product restocking.
Policy Enforcement & Incident Reporting
- Ensure that studio policies and guidelines are upheld for a safe and professional environment.
- Address member concerns professionally and escalate issues to the General Manager when necessary.
- Handle check-ins, class reservations, and enforce late/no-show policies.
- Previous customer service or sales experience (fitness, retail, or hospitality preferred).
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Comfortable making sales calls and meeting performance goals.
- Basic proficiency in ClubReady, Mindbody, or similar CRM systems (preferred but not required; training provided).
- Passion for health, wellness, and fitness is a plus!
- Available to work 10-20 hours per week with 2 or more of the following shifts:
MONDAY: 6:15AM-11:45AM
TUESDAY 6:15AM- 11:30AM
10:30AM- 2:30PM
WEDNESDAY: 6:00AM-10:00AM
10:00 AM- 2:00PM
THURSDAY: 3PM-8PM
We are hiring multiple candidates! Join our team and help create an inspiring and energetic Pilates community!
