Studio Manager

CLUB PILATES STUDIO MANAGER JOB DESCRIPTION

OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. The Columbia market has four studios: Forest Acres, Lexington, Lake Murray, and Northeast Columbia. This position will be responsible for the Lake Murray location.

Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes.

POSITION:

The ideal Studio Manager will oversee studio functionality, membership and retail sales, the sales team, and other duties as assigned.

REQUIREMENTS:

• 2 years of fitness sales experience or retail/customer sales.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

DUTIES

• Lead generation including grassroots marketing and networking
• Implement sales process to schedule prospects into a free intro class
• Membership sales - Responsible for meeting and exceeding membership sales goals.
• Responsible for keeping member attrition within set goals (5-7%).
• Develop and manage programs to increase member engagement and retention.
• Manage staff schedule - primary person to manage and fill sub requests from staff.
• Provide and coordinate inventory to owner/management, ensuring that studio retail/products are stocked with accurate inventory counts.
• Notify management/buyer of any product needs in a timely manner to avoid out of stock issues.
• Hire, manage, and supervise Sales Representatives
• Proficiency in ClubReady, to include revenue reports, attendance reports, task management, etc.
• Independently make decisions related to high level customer service
• Collect outstanding member dues and fees
• Maintain cleanliness and organization of the Pilates Studio, particularly the lobby, restrooms, stockroom, etc. Work with Lead Instructors to ensure studio area cleanliness.
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

COMPENSATION & BENEFITS:

• This position offers a very competitive pay based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Unlimited growth potential within the company.
• Paid vacation, sick time, and holidays.
• 401(k) matching plan