Manager of Mental Health Case Management (bilingual Eng-Span)

POSITION SUMMARY

CLUES’ Manager of Mental Health Case Management is responsible for ensuring the quality of services provided by the program and achieving program outcomes; supervising, training and developing program staff; and acting as a liaison for the program and department with funders and external entities. Responsible, with the department leader, for finding opportunities and reaching agreements to expand services and support the financial viability of the department.

Department: Behavioral Health

Reports to: Director of Behavioral Health

Location: CLUES St. Paul, MN Office

Position Type: Regular

Schedule: Full-Time. Generally, Monday – Friday Office hours. Occasional evening hours to accommodate clients as needed.

Estimated Salary: $81,500.00 - $96,000.00 (depending on experience & qualifications).

Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.

*To view the full job description and position details click on the application link, or visit clues.org/careers*

ESSENTIAL DUTIES AND RESPONSIBILITIES

Mental Health Case Management Program Supervision/Management

• Provide leadership and direction to the staff in the program/department to promote an optimal level of service by consistent high-quality oversight. Create a supportive, client-centered environment to effectively respond to the needs of clients and their families.
• Verify that program staff are providing services in a culturally responsive and linguistically appropriate manner.
• Supervise the daily operations of and provide clinical supervision for Children’s and Adult Mental Health Case Management Program, providing bilingual and culturally responsive case management services to children who meet eligibility criteria for “Severe Emotional Disturbance (SED)”, and adults who meet eligibility criteria for “Serious and Persistent Mental Illness (SPMI)”, according to Minnesota statutes, who have been referred by Ramsey, Hennepin, or other counties. Conduct Comprehensive Evaluations for case management referrals as needed.
• Ensure staff work with families to develop client treatment/case plans and crisis plans as well as coordinate and facilitate access to needed community and county services.
• Guide staff in appropriately managing crisis response situations with clients.
• Conduct direct client case management services as needed to provide coverage for the team during absences such as vacations, leaves, vacancies, etc., ensuring continuity of care for clients as well as continuity of services to meet program goals and outcomes.
• Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model.

Program Development, Financial Management & Compliance

• Coordinate billing for both Children’s and Adult Mental Health Case Management programs with administrative support staff.
• Manage programmatic and budgetary aspects of this program.
• Represent CLUES in Mental Health Case Management program-related meetings and serve as a liaison with Ramsey and Hennepin Counties.
• Ensure progress toward and achievement of contract and program goals for accurate and timely reporting.
• Ensure clinical documentation is kept up to date and in audit-ready condition.
• Collaboratively work with department leaders with a focus on continuously improving program effectiveness, efficiency and financial viability.
• Assist the Director of Behavioral Health Services to effectively manage department finances, including program budget and resource allocations relative to financial targets and department goals.
• Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to grant/ contract requirements and department goals.
• Understand and adhere to all laws, regulations, rules and policies applicable to services offered by the Behavioral Health department. Ensure compliance with funder/contract requirements and comply with auditing requirements.
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards while ensuring staff within the Behavioral Health department do the same.

Personnel Management and Development

• Provide direction, training, and coaching to Children’s and Adult Mental Health Case Management staff, including new staff on-the-job training and department orientation, etc. Provide on-going training and support regarding current case management regulations and processes with Ramsey, Hennepin and other counties as necessary. Provide constructive feedback as well as positive recognition.
• Ensure staff have adequate training and necessary certifications or licensure when required, such as training programs, webinars, and other professional development opportunities to meet current position requirements and expectations. Mentor and encourage staff professional development.
• Monitor individual productivity goals for staff based on department goals. Provide clear and timely communication to staff regarding expectations and delegated tasks. Maintain regular and timely documentation of staff performance. Meet regularly with department staff to oversee progress toward individual and department goals.
• Develop a well-functioning team, fostering staff empowerment. Nurture a safe, dynamic and team-based working environment. Promote team building through group activities and staff recognition.

General Duties

• Promote the mission, operating values, and agency services of CLUES within the community.
• Partner with other leaders to effectively deliver integrated client services. Ensure that Behavioral Health staff collaborate proactively with other programs in CLUES to achieve service integration and provide comprehensive array of services to clients.
• Attend and facilitate case conference sessions and other client or staff meetings.
• Cultivate working relationships with potential service collaborators and/or partners. Provide consultations and presentations to other professionals and organizations as assigned.
• Demonstrate appropriate leadership and workplace behaviors, setting an example for staff and clients to emulate.
• Provide services in multiple locations as directed.
• Carry out all other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RELATIONSHIPS

• This position provides clinical and administrative supervision for the Children’s and Adult Mental Health Targeted Case Managers, and may supervise other program staff, interns and/or volunteers as assigned.

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities

• Master’s degree in social work, counseling, psychology, Marriage and Family Therapy, or related field from an accredited university required.
• 5 years of experience in the field and supervisory experience in Adult and/or Children’s MH-TCM preferred.
• Independent licensure or Minnesota recognized clinical licensure in marriage and family therapy (LMFT), social work (LICSW), counseling (LPCC), psychology (LP), or other appropriate licensure required.
• Board approved for clinical supervision within discipline preferred (e.g., Board certified clinical supervisor as LMFT, LICSW, LPCC, or LP).
• Must have a deep understanding of Latinx cultures, values, and traditions, and demonstrate cultural responsiveness in every aspect of the role, including communication with colleagues, staff, clients, community members; creating forms and documents; hiring and training staff; and in clinical supervision and consultation.
• Bilingual in Spanish and English and cultural responsiveness and awareness required.
• Experience supervising and leading successful team(s) preferred.
• Experience managing programmatic and financial aspects of social service program preferred.
• Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment.
• Self-motivated and proactive problem solver.
• Knowledgeable of and experienced in accessing community resources that can serve participant needs preferred.

Language Skills

• Effective communication in English and Spanish, both verbally and in writing required.
• Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.

Transportation

• Must have access to use a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and other common software (e.g., database, reporting, client management systems, etc.).
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.

WORKING CONDITIONS

Background check

• Must pass a criminal background check, driving record check, and MS-604.20 background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these, and additional background checks.